Sales Engineer 5 – Overlay & Subject Matter Expert

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for developing solutions with Comcast's full suite of WAN, Managed Security and Managed Network Services focused on the Fortune 1000 and GovED (SLED) clients. Technical Sales Engineer SME Overlay to the account team responsible for understanding customer technical and business requirements. The role is focused on developing high value solutions, deal strategy, and driving revenue growth for Comcast Business. Working closely and partnering with our account teams, product teams, and operations to deliver a great customer experience and enable strategic solution sales. Responsible for meeting with customers, understanding their business model, the role technology currently plays in their network, developing advanced solutions to address their business and technology needs, and work with the larger team to win the customer’s confidence, trust, and ultimately their business. Working closely with Sales leaders, upskill our sales and regional SE teams with new technologies, and increase our overall participation and win rates. Leads the collection of technical detail in support of the provisioning and activation of the service. Develop proposal preparation support and technical presentations to customers. Work with customer to build relationships and ensure the Comcast Sales and internal team understands the customers' current network and provide solutions that meets or exceeds expectations. Acts as a technical expert in own area within the organization. May work independently or as part of a team on more complex projects. Provides mentoring and guidance to more junior team members. May be responsible for leading a team but does not directly manage people.

Job Description

Core Responsibilities

• Overlay Sales Engineers that develop solutions leveraging Comcast Managed Network Services portfolio including Managed Broadband, Managed Router, Managed WiFi, Network/Security Architecture, Managed Security, SD-WAN, Unified Threat Management (UTM), Endpoint Detection & Response (EDR), Managed Detection & Response (MDR) DDoS Mitigation Services, Unified Communications, Wireless LAN, complex WAN design, Advanced Routing, emerging technologies, and Metro Ethernet products.
• Lead SE for non-standard product solutions
  • Product Approval
  • Engineering Approval
  • Support Approval
  • Financial Approval
  • ES Design
  • Lead non-standard Individual Case Basis (ICB), DRB, EDRB, Discussions
     
• Leadership overlay support on functional areas including legal and contracts.
• Onboard and support of the Market Expansion (out of footprint) SE Team
• Drive customer broadband aggregation solutions within Comcast presales process by clearly defining customer desired and minimum bandwidth requirements, customer preference for surveys, single vs. distributed billing, timelines and type of detailed proposal response.
• Documents, via diagrams and writing and presents the solution to the customer describing the benefits of the solution and build relationships with customers as a trusted advisor.
• Support market development growth initiatives. IE Multi-tenant DC design and smart solutions
• Shepherd complex design and non-standard sales engineering efforts for RFP's, designing cost-effective solutions plus solving configuration challenges through the standard or individual case base (ICB) process, supporting Sale Engineering, Account team, RFP team, legal.
• Assist in the preparation of RFP's, designing cost-effective solutions plus solving configuration challenges through the standard or Individual Case Basis (ICB) process.
• Collaborate with Network Engineering and Solutions Architecture, Product Management and Marketing teams to fully support the Presales Effectiveness of the Sales Engineering teams.
• Participate in strategic and tactical account planning.
• Possess and maintain the business acumen to anticipate future trends, competitive landscape, understand how organizations generates profits and manages cost and translate market knowledge into business opportunities.
• Review all technical aspects for quality of an opportunity documentation before the opportunity is accepted as sold.
• Lead the introduction of a new product, process or technology within the Comcast Business Sales Engineering community.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

• Must Reside in the West Division for this position. This includes the states of Arizona, California, Colorado, Minnesota, New Mexico, Utah, Oregon, Texas, and Washington.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
• Comcast is an EOE/Veterans/Disabled/LGBT employer.

Skills

Managed Network Services, Managed Security Services, Network Engineering, Pre-Sales Support, Sales Engineering, Sales Presentations, Solutions Selling

Compensation

Primary Location Pay Range: $115,500.00 - $192,500.00

This job can be performed in California with a Pay Range of $105,000.00 - $218,750.00

Targeted Commission: $36,000.00

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree, Bachelor's Degree: Computer and Information Science, Bachelor's Degree: Computer Engineering, Bachelor's Degree: Cybersecurity

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Ciena Carrier Ethernet Certification - Associate (CE-A) - Ciena Corporation, Cisco Certified Design Associate (CCDA) - Cisco Systems, Inc., Cisco Certified Internetwork Expert (CCIE) - Cisco Systems, Inc., Cisco Certified Network Associate (CCNA) - Cisco Systems, Inc., Cisco Certified Network Associate Security (CCNA Security) - Cisco Systems, Inc., Cisco Certified Network Professional (CCNP) - Cisco Systems, Inc., Fortinet Network Security Expert Program - Associate - 3 (NSE-3) - Fortinet, MEF SD-WAN Certified Professional (MEF-SDCP) - MEF

Relative Work Experience

10 Years +

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.