Program Manager with English language

Job Title:

Job Description

At Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.

We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.

The Program Manager is responsible for aligning our global programs, providing tactical production support to cross-regional and cross-functional projects, improving critical processes and interacting with the client/stakeholder to assess, identify, and solve for health risk drivers in order to achieve customer retention and expansion. May function as a tactical production project management role on mildly complex projects with a heavy focus on cross-functional collaboration, regional calibration, and process improvement through alignment, teamwork, organization, and data analysis.

Join us!
 

Duties and Responsibilities:

• Partner with cross functional teams to assess and identify client health risk drivers, propose corrective action plans
• Partner with cross functional teams to develop and maintain strategic roadmaps to drive customer retention and expansion
• Plan and lead high-impact initiatives to improve scaled sales efficiency and effectiveness
• Continually assess operational risks and leverage the operational understanding of client/stakeholder processes to develop and implement corrective action plans globally
• Build a culture of globally consistent best practices through continuous improvement by actively collecting feedback through various methods, evaluating efficiencies, and recommending changes to optimize sales delivery
• Leverage strong interpersonal skills to establish trusted advisor relationships with clients
• Acts as client champion and facilitate timely resolution of client issues, leveraging resources from across the company as needed
• Lead expansion and efficiency projects including change requests
• Oversee development and maintenance of knowledge assets to drive repeatability and rapid adoption of optimal processes
• Seek counsel and guidance from higher level program managers. Receive guidance and mentorship on more complex projects/matters from higher level program managers and management
• Working hours M/F – 9AM-6PM - remote role
   

Qualifications:

• Fluent in English – both written and spoken
• Thorough understanding of Business to Business selling process (HPS)
• Proficient experience managing mildly complex cross-functional projects and stakeholders, powered by data-driven insight. Complexity can vary based on several factors such as size, scope, number of geographies, variables or dynamics of customer and/or project
• Self-motivated with a strong affinity for vision setting, strategic problem solving, and driving action
• Developing persuasive written and verbal communication skills across diverse functions and teams
• Proficient experience with process optimization, program management, customer support strategy, or quality assurance
• 5 - 7 years of related experience to reflect skills and talent necessary for this role preferred (sales, presales, or sales training)
• Competent decision-making, consensus building, and conflict management skills
• Ability to work under pressure, highly adaptable, customer facing, and well organized
• Excellent organizational skills with close attention to detail
• Ability to prioritize initiatives to align with return on investment (ROI) and account impact
• 2+ years in a Business Analyst, Solution Architect, Project Management, or Program Management role is a plus

  
  What we offer:
   

• Friendly multicultural and multilingual environment
• Mentoring, training, and career development programs
• Happiness programs and internal social events
• Additional health and dental care package
• Benefits and discounts - Multisport card, etc.
• Birthday Time Off, Volunteer Time Off

Please send us your CV in English.

Only short-listed applicants will be contacted

Location:

Language Requirements:

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