Offer summary

Qualifications:

Prior work experience in a sports book is highly preferred., Strong communication skills, both written and verbal., Ability to motivate, lead, and mentor staff members., Self-starter attitude who shows initiative..

Key responsabilities:

Manage operational costs of the sports book, focusing on labor and inventory control.

Hold regular meetings with leadership to develop strategic initiatives.

Mentor employees to improve their ticket writing skills and customer service.

Handle escalated customer complaints and ensure compliance with gaming regulations.

Job description

Job Description

JOB DESCRIPTION

Help the Sportsbook Lead Supervisor become aware of operational information that will help to maximize the profitability of the sports book
Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control
Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book
Mentor employees to help them become better ticket writers
Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors
Handle escalated customer complaints/issues as needed
Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations
Writes tickets and processes cash winning tickets
The Sportsbook Dual Rate Supervisormay begin their shift as a Ticket Writer and be required to take on the responsibilities of the Supervisor position in the same shift, however, they cannot return to performing the duties of a Ticket Writer position in the same shift.
Handles customer questions and disputes
Counts cash at the beginning and end of each shift
Ensure all customers, whether regular or infrequent, are made to feel welcome at all times
Carry out engaging conversations and provide friendly service to customers
Show patience with customers who do not wager regularly; take the time to explain how wagering works
Adhere to all rules and regulations set forth by the company and the regulatory body
Calls for MTL support when writing bets requiring MTL paperwork
Anticipate and act on the needs of the customer, seek and respond to feedback
Ensure all issues effecting the customer experience in the sports book are reported promptly
Undertake additional tasks contributing to the operations of the sports book, as requested
This position will be employed by American Wagering, Inc.

Minimum Requirements

Prior work experience in a sports book is highly preferred
Ability to motivate, lead, and mentor staff members
Strong communication skills, both written and verbal
Professional appearance and demeanor
Self-starter attitude who shows initiative
Committed to delivering a high level of customer service

Essential Functions/Exposures

Must be able to stand for extended periods of time.
Must be able to lift, pull or push 25 lbs.
Must be able write for extended periods of time.
Must be able to twist, bend or reach with no significant boundaries.

This position may be exposed to a smoke-filled environment

About Us

Behold! Caesars Sportsbook is here, and we’re proud to be a part of Caesars Entertainment—the number one gaming company in the world with over 80 years of sports betting expertise.

At Caesars Sportsbook, we believe all our Team Members should be treated like Caesars. It’s the mantra we were founded on, and the standard that drives us to provide our customers with best-in-class service.

As we continue to Blaze The Trail with our Caesars Sportsbook & Casino app, the expansion of our Caesars Sportsbook retail locations, our World Series of Poker franchise, our William Hill legacy brand, and partnerships with the biggest names in sports and entertainment, we’re creating new and exciting opportunities for you to be a part of our empire and make an impact.

Interested in joining the team? Check out our job postings and see what we have to offer, people. And remember—We Are All Caesars!

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