Consumer Complaint Investigator/Analyst

Description

The Division of Consumer Protection was created within the Department of Insurance in 1998 to offer assistance to consumers with insurance-related issues. The division is responsible for handling consumer complaints against health, life, auto, homeowners and commercial insurance. The division also takes complaints regarding the actions of an agent or agency.

We are looking for a Consumer Complaint Investigator Analyst to join our team of highly skilled professionals.

Responsibilities Include, But Are Not Limited To, The Following

• Investigates complex complaints received from the general public as to violations of Kentucky statutes and regulations. Evaluates data, identifying complaint trends and significant complaint activity.
• Responds professionally to inquiries from the general public regarding insurance issues in relation to Kentucky statutes and regulations. Reviews and maintains technical and statistical reports. Submits reports to management, staff, and other divisions within the department.
• Operates and accurately maintains the internal database which is used to track, manage, update and successfully close every complaint opened.
• Cooperates with other Divisions within the Department of Insurance, other state departments of insurance and the National Association of Insurance Commissioners.
• Coordinates and oversees the work of administrative staff and assist other Department of Insurance investigators with consumer complaint investigations.
• Performs other duties as assigned.
  
  

Preferred Skills And Abilities

• Attention to detail
• Excellent verbal and written communication skills
• Time management
• Teamwork
• Organization skills
  
  

Reasons To Work For Us Include

• Paid time off (sick and vacation) plus paid holidays
• Training and career development opportunities; paid continuing education
• Affordable health insurance with optional Health Reimbursement Account and first day health insurance coverage
• Life insurance
• Retirement
• Optional Deferred Compensation program (401K)
• Wellness incentive programs
• Employee discounts on electronics; health and wellness; retail; travel, events and entertainment; and services and education
• Telecommuting and flexible work schedules
  
  

Applicants must be currently authorized to work in the United States for any employer.

If you are interested in a challenging yet rewarding career where you can make a positive impact in your community, we would love to review your application for the Consumer Complaint Investigator Analyst position, within the Department of Insurance.

Minimum Requirements

EDUCATION: Graduate of a college or university with a bachelor's degree.

EXPERIENCE, TRAINING, OR SKILLS: Must have four years experience in investigating, auditing, consumer education, mediating or resolving complaints or a related field.

Substitute EDUCATION for EXPERIENCE: NONE

Substitute EXPERIENCE for EDUCATION: Experience in investigating, auditing, consumer education, mediating or resolving complaints or a related field will substitute for the required education on a year-for-year basis. Current or prior military experience will substitute for the required college on a year-for-year-basis.

SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): Must possess and maintain a valid driver's license prior to employment in this job classification. Must maintain any required licensure(s), certification(s), or other credentials for the length of employment in this job classification. Employing agency is responsible for ensuring employee possesses and maintains required licensure(s), certification(s), or other credentials.

Working Conditions

Routine office work. May travel and work irregular hours if involved in specific investigation.