Group Sales Manager - Remote

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us. 
 

Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do. 
 

About Four Seasons Resort Costa Rica at Peninsula Papagayo:  

From our hillside perch overlooking the Pacific Ocean, our expansive Costa Rican resort offers privacy while being your launching pad into boundless adventures. After a day of zip lining, surfing or hiking a volcano, return to our tropical retreat for farm-to-table dining from one of our five restaurants and bars, refreshing swims or relaxing spa treatments. With customized itineraries for families and couples alike, we can’t wait for you to experience “pura vida” at Peninsula Papagayo.

We are looking for a dynamic sales person to handle group & incentive markets for our eco-adventure property Four Seasons Resort Costa Rica.  In this position you will promote and sell to the group market in a defined region in the USA.  This position is home based and to be based in a city with easy access to both resorts and assigned market in the United States, ideally located on the East Coast. Travel within the market and to the resort is required.

Applicant must excel in the following areas

• Strong track record of achieving and exceeding sales goals with at least 5 years group sales experience.
• Promote and sell to group / incentive market in the defined geographic region.
• Generate resort and destination awareness through direct phone sales, direct sales calls, entertaining, tradeshows and networking groups.
• Work closely with Director of Revenue and sales and marketing team to solicit, sell and confirm group business required to meet budgeted sales goals.
• Presentations skill proficiency in one-on-one, small group, or large forum requirements (up to 80ppl audience or more). 
• Ability to travel domestically on sales trips and internationally to the resort.
• Display a high degree of independent judgment and discretion in decision making and managing confidential information.
• Perform and follow up on all extra tasks, actions and responsibilities assigned by the Director of Sales and Director of Marketing.
• Coordinate all sales related activity in conjunction with guidance of the director of sales; negotiates contract specifics to achieve maximum profitability while satisfying customer needs. 
• Possess the ability to be a Public Ambassador for Four Seasons Hotels.
• Work well within a team structure.
• Maintain and expand current group relationships and generate leads for new business.
   

Generic Skills:

• Keep supervisors informed of any and all potential problems so corrective action can be taken where needed.
• Prepares for and attends Operations Meeting in a professional and friendly way when on property.
• Maintain a professional appearance and conduct personal behavior in a mature professional business manner where representing the hotel and company.

• Be a sound analyzer and problem solver.
• Be a do-er and implementer.
• Be a team member and assist as needed within the hotel.
• Develop and use good acumen and be a good business operator.
• Communicate industry trends or market data as needed to better understand our marketplace and business.

• Have a strong attention to detail, monitor quality and be obsessively service oriented.
• Be versatile and flexible and maintain composure during stressful times.
• Manage, coach and guide assistant to assigned sales coordinator.
• Receive and share constructive criticism.
• Have interpersonal sensitivity.
• Respond to hotel safety or emergency situations.
• Perform all tasks as assigned by hotel management and staff.
• Support and provide proper handover and back-ups to buddy partners while on sales trips or during vacation periods.

• Support in a very professional way another Sales Manager while buddy partnering during their absence, treating accounts, territories and follow ups as own until Sales Manager is back.

• Ensure our employees embrace the Golden Rule and perpetuate the Four Seasons culture.