Service Delivery Manager

About Influx

Influx is the global leader in pay-as-you-go support teams, helping companies like Linktree, Meshki, Blenders Eyewear, and Saturn scale their customer service with speed and flexibility. We operate in 15 countries with a globally distributed team of 1,000+ staff.

About The Rol

eAs a Service Delivery Manager, you will play a pivotal role in embodying our vision by fostering a human-centric approach to our online business interactions. You will manage end-to-end relationships with clients, ensuring their utmost satisfaction and driving service excellence. You will provide leadership and direction to Team Leaders and Customer Service Agents, maintaining high standards of service, adaptability to evolving client needs, and nurturing exceptional team dynamics to enhance the client experience

.
Key Responsibiliti

• esFacilitate seamless onboarding for new clien
• tsBuild and maintain strong client relationshi
• psMaintain and grow revenue and margi
• nsDeliver excellent service and meet SL
• AsCollaborate across the organizatio

n.
What We’re Looking

• For5+ years in a client-facing or customer-service management r
• ole2+ years managing teams and subordinates, with a proven track record of developing high-performing te
• amsExperience in the tech industry or BPO is a pl
• us.Bachelor’s degree in Business, Communications, or a related fi
• eldStrong leadership, communication, and negotiation ski
• llsAbility to multitask and perform under pressure in a fast-paced environm
• entStrategic thinker with experience in growth planning and service alignm
• entSkilled in change management and driving process adopt
• ionCulturally competent with strong cross-cultural communication ski
• llsProficient in Google Suite, Slack, and general computer us

age
What We Bring to The T

• ableA 100% work-from-home opportunity with a flexible, follow-the-sun working arrange
• mentCareer development opportunities in a fast-growing, global comp
• any.A supportive and inclusive work environment that values diversity and collabora
• tionThe chance to work with leading brands and make a real impact on their customer experie

nce.
How We Operate / Our V

• aluesTreat others as you would like to be tr
• eatedDo what you say you’re going to do. Show don’t
• tellPrioritize the lis
• tenerFocus on the

facts
Ready to Jo

in Us?If you’re passionate about delivering exceptional service, leading high-performing teams, and making a real impact in a global company, we’d love to hear from you! Apply now to join Influx and help us redefine the human experience in online bus

iness.
IMPORTANT

• NOTES:This role is only open to applicants from Indonesia and the Phili
• ppines.Influx never asks candidates to make any payment throughout the entire recruitment p
• rocess.Successful candidates will be contacted only through email ending with @infl