Offer summary

Qualifications:

Strong communication skills with the ability to express empathy and professionalism., Experience in handling inbound and outbound calls effectively., Proven problem-solving skills and a proactive approach to sales., Ability to work independently and meet performance targets..

Key responsabilities:

Provide high-level customer service through inbound calls and emails.

Research and respond to customer requests with urgency and professionalism.

Engage in proactive sales efforts to both new and existing customers.

Evaluate customer experience and suggest improvements to enhance satisfaction.

Job description

Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company’s objectives.

We are looking for Sales Customer Service agents from South Africa to join our growing team.

If you’re a curious, self-starter, and problem solver, we’re interested in hearing from you!

Responsibilities

Providing a high level of customer service to customers via inbound calls and emails
Thoroughly research and reply to requests with a high sense of urgency and professionalism
Ability to troubleshoot and communicate across multiple platforms
Proactive Sales, both to new and existing customers
Constantly evaluate customer experience and make suggestions to improve customer engagement/satisfaction
Meet or exceed KPIs such as response time and customer satisfaction scores

Benefits

Performance-based incentive
100% remote work
An international and diverse work atmosphere working with different cultures
Experience a culture where everyone belongs. Our team is committed to building an environment that nurtures kindness, creativity, and accountability.

About you?

Your communication style is clear and concise and you’re able to express good empathy and tone across both verbal and nonverbal communication
You have experience handling both inbound and outbound calls
You have a knack for de-escalating for de-escalating hot interactions and escalations
Passion for helping others
Passion for learning and self-improvement
Committed to working in a full-time position
Someone who works with minimal supervision while still achieving or exceeding the targets set
Someone who is solution-driven while practicing self-directed learning

Internet and Device Requirement: