Offer summary

Qualifications:

Proven experience in senior operational leadership, ideally within BPO or service delivery., Strong systems thinking with a track record of driving client satisfaction and growth., Excellent commercial acumen in managing high-value client relationships., Exceptional people management skills focused on talent development..

Key responsabilities:

Design scalable delivery frameworks and optimize processes for operational efficiency.

Build strong, strategic partnerships with senior clients and resolve complex escalations.

Lead strategies to achieve revenue, retention, and margin goals.

Mentor and grow Delivery Directors, promoting a culture of accountability and continuous improvement.

Job description

Service Delivery Director – Global Organization

Are you a senior leader with commercial acumen, operational expertise, and a track record of inspiring high-performing teams? Influx is looking for a Service Delivery Director to drive exceptional service delivery and client success in our fast-growing mid-market segment.

As Service Delivery Director you will lead a global team, ensure service excellence, foster strong client relationships, and drive commercial growth. Your leadership will empower teams and enhance operational efficiency while shaping Influx’s service delivery strategy.

Key Responsibilities:

Operational Leadership: Design scalable delivery frameworks, optimize processes, and drive operational efficiency.
Client Relationships: Build strong, strategic partnerships with senior clients and resolve complex escalations.
Commercial Growth: Lead strategies to achieve revenue, retention, and margin goals.
Service Innovation: Collaborate to create tailored solutions, aligning service offerings with client needs and market trends.
Team Development: Mentor and grow Delivery Directors, promoting a culture of accountability and continuous improvement.

What We’re Looking For:

Proven experience in senior operational leadership, ideally within BPO or service delivery.
Strong systems thinking and a track record of driving client satisfaction and growth.
Excellent commercial acumen, managing high-value client relationships.
Expertise in designing scalable operational frameworks and processes.
Exceptional people management skills with a focus on talent development.
Due to the working hours for this role, a West Coast location is preferred but not required.

Why Join Influx?

At Influx, we combine a passion for exceptional service with the agility of a global team. We believe in empowering our leaders to innovate and make a difference. This role goes beyond maintaining the status quo—it’s about setting new standards of excellence in the mid-market segment

By joining Influx, you’ll get an opportunity to:

Make an Impact: Play a pivotal role in transforming and scaling a core function of our business.
Collaborate Globally: Join a diverse, remote-first team that values innovation and excellence.
Shape the Future: Lead initiatives that define the future of service delivery and client satisfaction at Influx.

Join us to lead, inspire, and deliver results that matter!

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