Virtual Insurance Assistant

Job Title: Virtual Insurance Assistant

Company: GOTEAM

Location and Workplace: Work From Home, Philippines

Salary: Up to PHP 40,000 depending on experience

Shift Schedule: Night Shift

Summary: The Virtual Insurance Assistant is responsible for processing insurance documents, supporting agents, managing policy endorsements, and ensuring that customer needs are met in a fast-paced environment.

About the Job

Key Duties:

• Process Certificates of Insurance and Evidence of Insurance forms and send them to financial institutions/recipients as requested.
• Receive policy change endorsement requests from agents and quote/process them to support agents in the office.
• Handle renewal processing for accounts by delivering policies electronically to insured clients.
• Perform online rating, quoting/re-quoting existing and new business opportunities identified by on-site agents.
• Follow up on insurance company requests to clients and manage underwriting information requests efficiently.

Skills and Experience

Essential Skills:

• College graduate preferred (2 years experience accepted).
• 3-5 years of executive assistant or related work experience (a plus but not required).
• Professional demeanor and behavior.
• Highly organized with the ability to multitask and handle changing priorities.
• Exceptional oral and written communication skills.
• Strong attention to detail and ability to resolve problems in a timely manner.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Open to learning new tasks in a fast-paced environment.

Qualifications:

• Previous insurance experience is mandatory (a plus but not required).

Your Benefits:

• We don’t just give you a laptop, we give you an extra monitor—because two screens are better than one.
• You’ll get HMO coverage from day one—not just for you, but also for a dependent (yup, private room benefits included).
• Ever needed legal or financial advice? Well, now you and your family can access it—on us.
• Salary finance platform for personal loans, because we’re here to help you, even with the tough stuff.
• P1,000,000 life insurance coverage—because we’ve got your back.
• Leave credits above industry standards, including additional client-specific leave entitlements.
• The little things? We’ve got you covered: welcome gift, monthly lunch with CEO updates, talent nights, gratitude celebrations, and more.
• And yes, how does a trip for two to Bali sound? Referral bonuses can take you there.

Your Family’s Benefits:

• Mental health support for your family, 24/7, because we care about them too.
• Preventive care like health education, diet counseling, and wellness sessions—available for four family members.
• Free telemedicine for your family, because we know life doesn’t wait for appointments.
• Personal invites to family events, with prizes up for grabs—because life is about more than just work.

About Us

Company Name: GOTEAM

Achievements:

• Consistently raising the bar in employee engagement with an 85% score, significantly higher than industry averages.
• Certified as a Great Place to Work for four years running.
• Over 1,000 employees strong, with no plans to hit the brakes anytime soon.

Culture:

At GOTEAM, innovation isn’t just part of the job—it’s the job. We celebrate diversity, thrive on global perspectives, and create an environment where personal and professional growth isn’t a perk—it’s the norm.

Mission:

Our mission is bold and simple: provide 100,000 people with free AI certification through the Vjal Institute, fueling the future of innovation.

Location:

Headquartered in the Philippines, with ambitious plans to expand globally by 2025.