Data Center Ops Analyst **US Remote**

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

The Technial IT Operation Professinal monitors all events that occur in the enterprise IT environment to allow normal operations and to detect and escalate exception conditions.

Job Description

This position will serve as a member of a highly skilled team of IT professionals chartered with remote management and monitoring of Varian’s On-Premises and Cloud-hosted Managed Service

Infrastructure. The candidate will be responsible for the efficient and effective execution of all ITSM (IT Service Management) practices including Event Management, Incident Management, Customer

Requests, Change Control, Problem Management, Release Management, and Continuous Improvement. Working as part of a global support team to perform ITSM functions (Event, Incident, Change

Management, Problem Analysis, etc.) across a globally distributed environment of Private and Hybrid Cloud implementations.

Responsibilities Include But Are Not Limited To

• Performance and Security Event Management
• Knowledge of networks technologies (protocols, design concepts, access control)
• Knowledge of security technologies (encryption, data protection, design, privilege access, etc.)
• Incident Management (including participation in Major Incident Management if/as needed)
• Monitoring systems for escalated issues.
• Report to proper teams and drive process/product issues to resolution
• Incident Management process for partners and products from third parties
• Problem & Root Cause Analysis
• Change Management
• Continuous Improvement
• Drive Problem Management/Root Cause Analysis and continual improvement of products and processes
• Proactively communicate & collaborate with Varian HQ and Field Operations Management related to work at hand (Escalations, Process Performance, etc.)
• * Ensure Configuration Items (CIs) are identified, accounted, reported, verified and audited
• * Manage and support necessary application & database with help of the developers
• * Monitor, measure, report and review current performance of services and components in the enterprise IT environment and ensure IT capacity meets business needs
• * Define an end-to-end provisioning process facilitating automation wherever possible
• * Enforce the information security procedures & compliance across IT systems & services
  
  

Qualifications

• Formal studies and/or certification in the field of Information Technology
• 5-7 years of experience in a Network Operations Center (NOC) environment
• Strong troubleshooting skills across a variety of technologies.
• Superior written, oral, and presentation skills.
• Strong Analytical skills with attention to detail
• Embody a "Whatever it takes" attitude toward Customer Satisfaction and Delight
• Shift Work Schedule Required
• Strong knowledge of ITIL Framework
  
  

Specific Technical Experience In The Following Technologies

○ Strong skills in performing troubleshooting of environments like MS SQL databases and Citrix Virtual Apps and Desktops

○ Experience with PowerShell, or similar scripting tool

○ Experience with securing both online and on-premises infrastructures

○ Prior experience analyzing or responding to security events and incidents

○ Assist with reviewing, deploying, and implementing security monitoring tools

○ Continuously improves security, compliance, and availability

○ Implement and monitor security measures for the protection of computer systems, networks, and information

○ Identifies opportunities and executes plans to improve workflow and understands and quantifies business impacts of those improvements for communication to

management.

○ Responds to information security-related questions and inquiries using established information security tools and procedures

○ Knowledge in general software programming and cloud-based computing platforms such as Microsoft Azure and Amazon Web Services (AWS)

○ Experience within the medical or Health care field

○ Certifications: Azure, Citrix, VMWare, ITIL or Network + (Add on advantage)

○ Experience with a ticketing tool

○ Ability to lead and mentor others

○ Experience with remote monitoring technologies (ex. Dynatrace, SolarWinds, Azure Monitoring).

○ Proficient in utilizing business tools such as E-mail, Microsoft Word, Excel, and PowerPoint.

○ Meets all Vendor Credentialing requirements necessary to gain VMS client site access as required by local laws.

○ Meet customer-specific credentialing requirements which may vary by client and may include, but are not limited to: Proof of valid identification (photo, driver’s license,

SSN), Criminal background checks, drug screens, Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus), Annual TB testing, Healthcare training

○ Estimated up to 5 % Travel for training

The pay range for this position is $95,300.00 - 143,000.00 USD annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. The annual incentive target is 10% of base pay. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://benefitsatshs.com/index.html

Equal Employment Opportunity Statement

Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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Reasonable Accommodations

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If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

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A Successful candidate must be able to work with controlled technology in accordance with US export control law when required. It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.

Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Healthineers’ specific businesses, please visit our company page here.

The base pay range for this position is

Min $95,300 - Max $143,000

Base pay offered may vary depending on job-related knowledge, skills, and experience. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay.  

This information is provided per the required laws and regulations. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site

As an equal opportunity employer, we welcome applications from individuals with disabilities.

Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.

Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees.  These scammers may attempt to collect your confidential personal or financial information.  If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.

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