Offer summary

Qualifications:

Previous experience in a customer-facing position., Fluent in English (C1/C2)., Deep passion for video games., Located in Poland..

Key responsabilities:

Handle customer messages via online channels (chat, email).

Provide appropriate solutions and alternatives to customer inquiries.

Identify and assess customer needs to achieve satisfaction.

Build friendly relationships and trust with customer accounts.

Job description

Hello adventurer!

We need your help to make gamers' lives better and easier!
We're looking for an outgoing and passionate person who will take on the role of a Player Support Specialist!

Your day at work will consist of:

Handling customer messages via online channels (i.e. chat, email) and providing the appropriate solutions and alternatives, following up to ensure resolution,
Identifying and assessing customer needs, to achieve satisfaction,
Building friendly relationships and trust with customer accounts through open and interactive communication.

Sounds interesting? If yes, read on!

You are a perfect match for us if you have previous experience in a customer-facing position and a deep passion for video games. You should know English fluently (C1/C2) and be located in Poland.

What we offer:

International and multicultural environment - seriously, think about any nationality and you will find its representative at Testronic.
Friendly and open-minded teams – we will support you, make you laugh, and help you level up your career.
Fully remote job.
Informal and casual environment, far from corporate standards.
Full-time role and Casual contract.

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