Offer summary

Qualifications:

1+ years of experience in customer service or client relations preferred., Excellent verbal and written communication skills are essential., Strong problem-solving and critical-thinking abilities are required., Self-motivated and capable of working independently in a remote environment..

Key responsabilities:

Respond to client communications via phone, email, and virtual platforms with professionalism.

Foster long-term relationships by understanding client needs and providing tailored solutions.

Handle client concerns proactively to ensure quick resolutions.

Collaborate with cross-functional teams to address client feedback and improve operations.

Job description

About Us

At Fisher Organization, the New England division of American Income Life, our mission is to protect the members of labor unions, credit unions, and various associations throughout the region. We’re committed to safeguarding working families with supplemental insurance solutions, while fostering a company culture centered on personal growth and making a positive impact on our clients’ lives.

As a Top Place to Work in Boston, we are proud to lead the way in innovation, service, and client satisfaction.
(#1 for 2024 Boston Globe Top Places to work)

Location:

Remote – Work from Anywhere!
Home Office Location: Fisher Home Office, 222 Forbes Rd #101, Braintree, MA 02184

The Role

We’re seeking motivated individuals to lead, inspire, and collaborate with our remote team. This role focuses on delivering exceptional client service while providing opportunities to grow into a leadership position. If you’re ready to lead from anywhere and elevate your career, this role is for you!

Key Responsibilities

Client Support: Respond to inbound and outbound client communications (phone, email, virtual platforms) with professionalism and care.
Relationship Building: Foster long-term relationships by understanding client needs and delivering tailored solutions.
Problem Solving: Handle client concerns proactively, ensuring quick and seamless resolutions.
Process Improvements: Identify strategies to enhance client satisfaction and streamline operations.
Collaboration: Partner with cross-functional teams to address client feedback and develop innovative solutions.
Documentation: Keep detailed, accurate records of all interactions while maintaining compliance with organizational and industry standards.

Qualifications

1+ years of experience in customer service, client relations, or a similar role preferred.
Excellent verbal and written communication skills.
Strong problem-solving and critical-thinking abilities.
Self-motivated, disciplined, and capable of working independently in a remote environment.

What We Offer

Work Flexibility: Fully remote with the ability to set your own schedule in your preferred time zone.
Professional Growth: Access to leadership training, mentorship programs, and opportunities to grow your career.
Performance-Based Rewards: Competitive compensation with incentives tied to your success.
Supportive Team Culture: Join a collaborative team that values innovation, teamwork, and mutual success.

Location Eligibility

This position is open to candidates in multiple locations except New York, Minnesota, and California.

Industry:

Insurance / Finance

Apply Today!

If you’re ready to lead, grow, and make an impact from anywhere, we’d love to hear from you! Apply now to join a team redefining remote work and professional success.

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