Documents Knowledge Base Content Specialist

Join Our Team as a Documents Knowledge Base Content Specialist at Clipboard Health!

Are you passionate about creating accurate, clear, and helpful documentation? Do you thrive in an environment that values learning and continuous growth? If so, we’d love to have you on our team!

At Clipboard Health, we’re committed to providing exceptional service to healthcare professionals (HCPs) and maintaining the highest standards of quality, integrity, and patient safety. As a Documents Knowledge Base Content Specialist, you will play a key role in ensuring that healthcare professionals have access to the information they need to succeed while helping to drive the seamless onboarding experience for new HCPs.

What You’ll Do:

1. Content Creation & Management—Produce and maintain high-quality knowledge base articles, SOPs, FAQs, and troubleshooting guides. Ensure all documentation is well-structured, user-friendly, and written clearly to support easy comprehension.

2. Content Optimization & Maintenance - Continuously review and optimize content for enhanced clarity, precision, and user experience. Organize and format information systematically to ensure intuitive navigation and quick access.

3. Collaboration & Knowledge Sharing - Partner with Subject Matter Experts (SMEs) and cross-functional teams to collect, verify, and align content with current policies, processes, and system updates, ensuring all documentation remains accurate and relevant.

4. Quality Assurance & Standardization - Maintain tone, style, and formatting uniformity across all documentation. Proactively identify and address knowledge gaps, ensuring all content is up-to-date and consistent with organizational standards.

5. User Experience & Accessibility—Incorporate user feedback to Enhance the searchability and structure of the knowledge base. Monitor content engagement and performance metrics to identify improvement opportunities and ensure that content is easily accessible and effective.

What We’re Looking For:

• Bachelor’s degree in English, Communications, Information Management, or a related field.
• 1+ years of experience in content creation, knowledge management, or documentation.
• Proficient in tools like Confluence, Zendesk, Google Docs,  Zapier, Jotform, and HelloSign or similar platforms.
• Strong communication and writing skills, with the ability to break down complex topics into clear, user-friendly content.
• Experienced in developing workflow diagrams and process documentation to simplify intricate procedures.
• A proactive communicator who can collaborate effectively with internal teams and external partners.

Skills & Attributes:

• Detail-Oriented: Ensures accuracy, consistency, and adherence to formatting standards.
• Tech-Savvy: Comfortable working with document management and knowledge base platforms.
• Collaborative Mindset: Works well with different teams to ensure up-to-date and accurate documentation.
• Time Management & Prioritization: Can handle multiple projects and meet deadlines effectively.

System Requirements:

• Minimum 15Mbps wired internet connection.
• CPU: Minimum i5, 8th gen or higher, AMD Ryzen 5 2000 series or higher, Apple M1 or higher.
• RAM: Minimum 12 GB (Recommended 16 GB).
• Quiet working environment.
• Steady power and internet connection.
• Headset with noise cancellation feature.

Why You’ll Love This Role:

• Make a Difference: Your work will directly impact how people access information, helping our company run smoothly and efficiently.
• Collaborative Team: You’ll be part of a supportive team that values your input and works together to create high-quality content.
• Career Growth: This role offers room for growth within content management and knowledge base strategy, with plenty of opportunities to learn and advance your career.

Why Clipboard Health?

• Inclusive Environment: We are proud of our diverse and inclusive workplace, where every team member’s background and perspective are valued.
• Continuous Learning: We believe in the growth and development of our employees, so we offer opportunities for training, skill-building, and career advancement.
• Global Opportunities: While we are based in the US, we encourage applicants from across the globe, especially from Asian countries, to apply and explore the exciting opportunities within our team.

We'd love to hear from you if you’re ready to join a dynamic, supportive, and growth-focused team! Apply today by submitting your resume and cover letter, and let's work together to make an impact in healthcare. Clipboard Health is dedicated to creating a workplace where employees feel valued, supported, and empowered to succeed. We welcome applicants from all backgrounds and are committed!