Offer summary

Qualifications:

High School Graduate or GED required., 2 years of experience in Patient Access healthcare insurance or customer service setting., Solid knowledge of insurance operations related to denials and appeals processes., Basic medical coding knowledge and understanding of insurance billing..

Key responsabilities:

Act as a liaison between health services and consumers to educate on costs and payment options.

Assist consumers in planning and managing their financial responsibilities.

Prescreen self-pay patients for eligibility of coverage.

Communicate clearly with management about customer service issues and process improvements.

Job description

Department:

10385 Revenue Cycle - IL Financial Clearance: South

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

Schedule Details/Additional Information:

This position requires extensive phone interaction with customers in the WI market.

Location: Remote

Days/Hours: Monday - Friday 9am-5:30pm

Exceptional customer service skills are required. Position Requirements: High School Graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED). Typically requires 2 years of experience in Patient Access health care insurance industry or in a customer service setting. Ability to communicate clearly and proactively to management about issues involving customer service and process improvement opportunities. Ability to articulate explanations of HIPAA and EMTALA regulations as they relate to all patient interactions within the operational flow involving the Financial Advocate either virtually or in person. Has solid knowledge of how various types of insurances operate related to denials and appeals processes. Basic medical coding knowledge. Understanding of insurances billing and denials Ability to use a combination of scripted notes and clear written communication when documenting in patients` accounts. This position requires travel therefore will be exposed to weather and road conditions. Operates all equipment necessary to perform the job. Exposed to a normal office environment. Must be able to sit a majority of the workday Occasionally lift up to 10 lbs. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Purpose: Acts as a liaison between health services and the consumer to provide education on costs funding possibilities and payment options. Educates consumers on the cost of care and assists them in the planning and management of their financial responsibility. Prescreens self-pay patients to determine if they are eligible for coverage

Pay Range

$22.50 - $33.75

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Benefits and more

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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