Director, People Shared Services and Operations

About the Role

The People Shared Services and Operations team supports the strategies and success of our People & Culture (P&C) organization in inspiring our 4,000+ Stitch Fix employees to be their best selves and do their best work. Stitch Fix is seeking a strategic, business-minded leader to join our team as a Director People Shared Services and Operations. The areas of focus for the role include:

• Leading a team of bright, experienced people operations professionals, while collaborating effectively across P&C and Stitch Fix
• Drive best in class People Services team and optimize for employee experience and high impact business priorities
• Partner closely with our HRIS team to optimize and fully utilize P&C tech stack, including hands on leadership on key tech initiatives and people services projects 
• Optimize for existing processes and create new processes, tools, and ways of working that enable efficiency and alignment in our cross-P&C ways of working
• Driving the overall effectiveness of P&C through proactive business processes and new initiative launches

This role will be remote and will report to our VP of Shared Services, Talent & Growth. This leader will also work closely with our leaders across multiple P&C teams and HRIS.

You're excited about this opportunity because you will…

• Bring thought leadership, tailored insights, and strategic perspective to build and execute on People Services and Operations strategy
• Partner closely across the People & Culture team and broader company to assess existing People programs, processes, and practices, identify gaps and opportunities for significant impact and improvement
• Use data, Stitch Fix context, industry best practices and feedback anecdotes to help design, incubate and launch high impact programs and initiatives. In partnership with IT and P&C leadership, drive an efficient P&C tech stack, including an assessment of  our current technology platforms and tools and new potential vendors against our organizational needs and a medium-term view of the strategic/financial tradeoffs
• Perform ‘competitive intelligence’ in researching and staying current with best practices, innovations and trends in people practices/shared services among peer companies and in our industry

We’re excited about you because…

• You have 7+ years of relevant professional experience, ‘in-house’ experience at a large, complex organization.
• Your experience designing, building, driving, and operationalizing high-impact and scalable People programs and initiatives for diverse and complex organizations
• Your experience in managing HR Shared services teams
• Your experience in managing HR Tech (experience with Workday is a bonus)
• Your exceptional project management experience, making you adept at breaking down large-scale, complex problems into clear, ambitious, and manageable milestones
• (Bonus) Experience in standing up HR Shared services teams
• You are able to understand our broad and long-term People & Culture strategy, shaping our 2-3 year priorities, and drive hands on the near-term execution, including translating priorities to projects, that drive the expected impact on the business 
• You are a focused, organized, hands on and results-driven individual with the discipline and gravitas to drive a diverse set of cross-functional partners towards a set of defined goals
• Your tremendous business acumen, tech depth, emotional intelligence, empathy and great judgment make you a trusted partner to cross-functional colleagues across the business and P&C team
• You are organized, have strong attention to detail and have a record of successfully completing high impact projects 
• You are naturally curious about people and love learning from different backgrounds, working styles, and perspectives and adapting your own approach to be successful
• You always question the status quo and drive high business impact results, by driving intentional, proactive changes 
• You meet obstacles with a positive tone, an eye for solutions and an energy for springing into action. You roll up your sleeves and do whatever needs to be done
• You thrive in situations with a lot of ambiguity and change, balancing the need to be nimble and responsive in the short-term with driving longer-term progress
• You are an exceptional communicator in both written and verbal interactions; clear, concise, threaded across teams and able to effectively distill the ‘so what’ for different audiences
• Above all else, you are bright, kind and motivated by challenge

Why you'll love working at Stitch Fix...

• We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You’ll bring these characteristics to life in everything you do at Stitch Fix.
• We cultivate a community of diverse perspectives— all voices are heard and valued.
• We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail. 
• We win as a team, commit to our work, and celebrate grit together because we value strong relationships.
• We boldly create the future while keeping equity and sustainability at the center of all that we do. 
• We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact.
• We offer comprehensive compensation packages and inclusive health and wellness benefits.