Offer summary

Qualifications:

Bachelor’s degree in communications or marketing., 2+ years of experience in LMS administration, corporate training, or instructional design., Strong technical proficiency with Learning Management Systems., Excellent organizational and content management skills..

Key responsabilities:

Configure and maintain the LMS to align with branding and user requirements.

Oversee content management and ensure organized access for users.

Generate reports on LMS usage and collaborate on learning trends.

Develop user documentation and training materials for LMS support.

Job description

Description

The Spok Sales Team is seeking an LMS Administrator & Content Contributor to oversee the configuration, maintenance, content management, and optimization of our Learning Management System (LMS) for both internal and external learning and development services.

Essential Duties and Responsibilities

LMS Administration

>Configure and maintain the LMS to align with Spok’s branding, user requirements, and service deliverables.

>Manage LMS operations, including user access, navigation, content repositories, testing and troubleshooting.

>Collaborate with LMS vendors to stay updated on system performance, new features, and enhancements.

Content Management

>Oversee and maintain Spok’s content repositories and LMS libraries to ensure:

Organized and accessible content for various user roles and skill levels.
Version control is maintained for all product-related content.
User feedback is documented and implemented through a structured review process.

>Coordinate with Instructional Designers, Content Creators, and Subject Matter Experts (SMEs) to align and deliver accurate, high-quality content.

>Identify, curate, and repurpose existing content to enhance learning experiences.

>Assist in content creation, editing, and quality assurance.

User Support

>Work with IT and support teams to troubleshoot technical issues and provide user assistance.

>Develop, maintain, and deliver LMS user documentation and training materials.

>Align with stakeholders across the organization to ensure training needs are met effectively.

Quality & Reporting

>Generate reports on LMS usage, course completion rates, and user performance.

>Collaborate with the education team to analyze learning trends and provide recommendations for improvement.

>Support stakeholders in evaluating instructional effectiveness and implementing necessary course revisions.

>Maintain up-to-date workflows, policies, and procedures related to LMS administration and content management.

Required Education, Skills, and Experience

Bachelor’s degree in communications or marketing

>2+ years of experience in LMS administration, corporate training, or instructional design.

>Strong technical proficiency with Learning Management Systems.

>Excellent organizational and content management skills.

>Ability to collaborate with cross-functional teams and stakeholders.

>Strong problem-solving and troubleshooting abilities.

>Experience with content creation, editing, and quality control.

>Knowledge of learning analytics and reporting.

Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Plano, Texas is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect® platform to enhance workflows for clinicians and support administrative compliance. Our customers send over 70 million messages each month through their Spok® solutions. Spok enables smarter, faster clinical communication. Spok is a trademark of Spok Holdings, Inc. Spok Mobile and Spok Care Connect are trademarks of Spok, Inc. At Spok, Inc., we provide equal opportunity to all employees and applicants without regard to race, color, creed, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, disability, protected veteran status, marital status, membership or activity in a local human rights commission, status with regard to public assistance or any other protected status or characteristic. Should you have a disability and need assistance or accommodation in the application process, contact Human Resources at 1-800-852-8935

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