Digital Travel Advisor

Description

Work schedule:  Tuesday - Friday: 11:30am - 8:00pm; Saturday: 9:00am - 5:30pm; Sunday

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?Are you passionate about travel and helping others? Join our amazing travel team and bring our members’ travel dreams to life! AAA Northeast is looking for an energetic and motivated Travel Advisor to join our travel team. AAA has been helping and serving its members for more than a century on the road and beyond. As one of North America’s largest leisure travel agencies, AAA Travel has always been on the forefront of what’s next in dreaming, planning, and going and we are looking for enthusiastic travel professionals to join our growing team.

What you will do:

• Products and Sales - Sells appropriate travel products based on personal knowledge and industry trends, qualifies clients to determine their needs and preferences. Offers a range of travel products and services including tours, cruises, airline tickets, car rentals, hotels, rail, and travel insurance. Focuses on promoting Club-owned and preferred partners including ancillary products. Completes sales process through receipt of payments, keeps travel client informed of changes, maintains client files, and contact with client before and after client has returned from travel. Proactively grows client base, works with current clients and local community to increase sales.
• Service - Ensures the delivery of Five Diamond Service and Service Excellence in travel and branch operations; builds relationships with each client, to engender loyalty to Club products and services; acts as member of branch team and supports Club policies and procedures for delivery of service. Makes decisions and resolves problems when needed, using AAA's Five Diamond service standards in the handling of unique circumstances and member complaints; advises members of AAA policies and utilizes all available resources to provide positive alternatives to resolving conflicts.
• Travel Knowledge - Deepens and broadens knowledge of travel products and services; stays informed of "hot" destinations and capitalizes on Educational Travel Program policy to enhance destination knowledge; participates in Club sales and product training; develops understanding of industry regulations and restrictions. Independently completes Travel Partner training programs earning necessary certifications
• Brand Ambassador - Encouraged to use community and social networks to grow business. Processes all travel reservation activity through the appropriate travel and accounting systems; follows department, ARC, WISP (Written Information Security Policy), other federal government regulatory procedures and guidelines, ensuring accuracy and minimizing errors; informs manager of any glitches or inconsistencies in systems. Cross sells other Club products and services, Global Money, AAA Visa. Works with other departments, including but not limited to; Travel Accounting, Product, Business Operations, Training, and Member Relations to coordinate and gather appropriate information for the member or department issues. May participate in travel department promotions and functions; may escort s group tours.

• For MVP/Digital Leads: Nurtures online sales leads—identifies prospective clients’ travel needs and suggests appropriate products and services; responds to inquiries in a timely fashion; follows up with prospective clients on a regular basis; documents quotes and contact efforts in the Club’s CRM system. Fields Live Support Chat inquiries (requests for quotes, questions about travel requirements/restrictions, etc.). Communicates effectively with clients and prospective clients via their preferred method of communication (phone, chat, videoconferencing, and/or email). Assists with incoming Travel Center calls as needed.

Qualifications

Education

• High School Diploma or GED required

Experience

• 1-3 years of experience in the travel industry preferred

AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.