Offer summary

Qualifications:

High school diploma or equivalent required; additional education in automotive technology or related field preferred., Strong communication skills for effective interaction with customers and vendors., Experience in a call center environment is a plus, particularly in claims processing or customer service., Familiarity with automotive repair processes and warranty terms is beneficial..

Key responsabilities:

Handle inbound phone claims and manage daily call volume in a call center environment.

Probe and troubleshoot mechanical breakdown claims to assess approval eligibility based on service contract terms.

Document all claim-related interactions and verifications in the database system accurately.

Collaborate with various departments and stakeholders to facilitate claims resolution and approval.

Job description

We’re thrilled that you are interested in joining us here at the Amynta Group!

POSITION SUMMARY
The WARRANTY CLAIMS ADJUSTER is responsible for interactions with customers, inspectors, repair facilities, and part vendors to support our auto warranty call center. The Warranty Claims Adjuster will be responsible for providing our innovative extended service plans and warranty programs to retailers, dealers, distributors and manufacturers in numerous consumer and automotive markets.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

Handle inbound phone claims.
Work in a call center environment focused on handling calls daily with expected performance metrics, handle times, and volume.
Probe and troubleshoot mechanical breakdown claims to determine whether customer complaint, repair facility diagnosis, and failed parts meet the criteria for approval based on the terms and conditions of the extended service contract.
Review and verify repair costs using standard “national labor guides” (including labor rates and time) to ensure estimates are within approval guidelines. Use other resources such as technical bulletins, recalls and system comments, and other requirements during the adjudication process.
Verify repair information to determine if coverage is within the guidelines of the service contract.
Document all interactions, research, verifications, and other claim-related information in the database system.
Interface with customers, agents, dealers, and other relevant parties to complete all investigations of claims.
Review claims using the adjudication process established by department.
Partner with other departments, claim adjusters, and management staff to identify options that support claims resolution and approval.
Maintain a continual working knowledge of our client’s products, services, and promotions.
Retrieve information from company systems and communicate information back to the customers, dealers, repair facilities, and vendors in a clear and concise manner.

The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.

Required profile