Offer summary

Qualifications:

2-3 years of experience in sales, contract processing, project management, or customer service with direct customer contact., Strong attention to detail and process orientation., Proficiency in Excel and Outlook; experience with SAP and Salesforce is a plus., Excellent communication skills, both written and verbal, with strong interpersonal abilities..

Key responsabilities:

Distribute sales leads to the appropriate salesperson for each territory.

Maintain an accurate contact database with profiles, notes, and opportunity information.

Process customer orders and request financial approvals as needed.

Schedule Technical Services Specialist time with customers for hardware reviews and installations.

Job description

We are looking for an independent yet collaborative, self-motivated individual to join our team! You will support our Technical Services Specialists and Technical Services Engineer who sell IDEXX products and services to customers over the phone. This role directly impacts drive revenue for the veterinary software and services team. If you like process, strive for accuracy and enjoy administrative tasks, this role may be for you!

What to expect?

Distribute sales leads to the correct salesperson assigned to that territory.
Inventory hardware for veterinary practices and send to Technical Services Specialist.
Maintains contact database with accurate profiles, notes and opportunity information.
Accept and process customer orders.
Request financial approval if needed.
Schedule Technical Services Specialist time with customer to review hardware and set installation and ship date.
Process hardware returns.
Sell Cornerstone peripherals, seats, and modules. May schedule training.
Backup peripheral sales representatives.

What do you need to succeed?

2-3 years’ successful sales, contract processing, project management, or customer service experience involving direct customer contact.
Strong attention to detail and process a must.
Experience with Excel and Outlook a must.
Experience with SAP, Salesforce a plus.
Strong communications skills including writing, listening and questioning.
Sales ability/persuasiveness.
Strong interpersonal skills with ability to establish rapport quickly.
Capability to absorb and articulate technical information.
Strong organizational skills, especially in a multi-tasking environment.
Ability to work both independently and as part of a team.

Why IDEXX?

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.  At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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