Referral Case Manager - Fluent bilingual (remote)

Referral Case Manager 

We are one of the fastest-growing personal injury law firms in the US. Our referral team is in need of energetic, self-starting, and analytical members to join our fast-growing team. There is tremendous opportunity for growth, career advancement, and great compensation. Our department’s goal is to ensure the highest client service quality, which translates to the utmost satisfaction and lowest attrition. If you are a quick learner, love new challenges, and want to be part of building something big, this is the perfect position for you.   

Responsibilities: 

• Read and summarize case details and communicate case details to partners. 

• Independently manage the process of referring cases to other attorneys in our network. 

• Communicate with clients over text and phone and make medical referrals if necessary. 

• Ensure that clients are contacted and retained by our partners. Facilitate a warm transfer if necessary. 

• Obtain agreements and other documents in the referral process. 

• Update the systems appropriately and ensure the data is always up to date. 

• Help us maintain a low attrition rate by moving quickly and following up frequently with clients and attorneys. 

Minimum Requirements: 

• Ability to work in a fast-paced environment. 

• Exceptional written and verbal communication skills. 

• Great attention to detail. 

• Ability to resolve conflicts and perform under pressure. 

• Familiarity with Microsoft products and comfort with technology. 

• Experience in a client service position. 

• Ability to learn quickly and adapt to changes 

• College Degree or equivalent 

 Time zone: available to work EST time

Languages: fluent English and Spanish 

Compensation$6USD hourly