Lead Digital Product Manager- eCommerce

Become a part of our caring community and help us put health first
 

Humana is a leading health and well-being company focused on helping our patients, members, and customers achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. At Humana, we are committed to creating a meaningful work environment where everyone belongs. Our environment is one in which every employee can bring their whole self to work to do their best work. Celebrating diverse backgrounds is at the heart of our corporate values, and we believe that our inclusive, diverse culture has a direct and positive impact on our customers and their healthcare experiences.

Our brokerage business is poised to advance the industry in how digital can be used to drive customer acquisition in the Medicare Advantage space. Within this business area, we are aggressively driving new digital capabilities, new ways of working, and employing next-gen technology to revolutionize how Medicare Advantage is sold. This role is part of this expanding Digital organization, and will be critical in our growth plans.

Key Accountabilities

• Develop the vision and roadmap for existing and new digital products or multiple feature sets, including functionality, performance, results criteria, evolution, and lifecycle, all towards innovatively and aggressively growing our eCommerce acquisition channel.
• Provide strategic thought-leadership inside this organization, and with partner organizations in the enterprise, on approaches to best-practices in Product Management.  Be a leader in how Product Management at the company should be done.
• Assess the business and consumer impact of various options and effectively balance tradeoffs between business/customer needs, technology requirements, costs, and time and budget, to deliver compelling solutions.
• Establish hypotheses that enable our eCommerce channel to test, learn, and iterate with high speed, enabling supercharged business growth.
• Structure and lead meetings, clearly communicate expectations, and ensure that stakeholders are adequately updated on progress and milestones.
• Establishing success measures/product/feature KPIs , and regularly monitors and adjusts execution strategy to achieve.
• Proven ability to lead cross-functional teams through influence versus direct management; excellent interpersonal skills.
• Maintain a deep understanding of the needs and goals of consumers and business to develop requirements, data and features needed to deliver on a best-in-class digital experience.
• Leverage User Experience Design Thinking and Agile Methodology to deliver and create an intuitive product experience.
• Collaborate with Design, Engineering, Sales, Product, Legal, and Customer Support to rapidly conceptualize, prototype, market validate, and launch new product ideas and innovations.
• Develop 9 – 18-month roadmap with the ability to focus on and prioritize key themes. Communicate with customers on an ongoing basis to clearly understand their needs and pain points.
• Create business cases to be prioritized on the roadmap and collaborate with the engineering, design, marketing, and sales teams to build business cases, requirements/services, and determine the best technical implementation method and schedule.

Required Skills

Commercially focused

The Lead Digital Product Manager will have a strong commercial focus, finding the intersection of customer desires, value to the business, and technology feasibility, with the primary goal of growing the insurance eCommerce business.

Strategic planning

The Lead Digital Product Manager needs the ability to see the big picture, then use that ability to set plans and goals for their cross-functional team. The ideal candidate will have the ability to navigate through disruptive technologies, new competitors and fast-changing customer expectations to create a product strategy that is backed by data and consumer needs. The Product Manager will also create the strategic plan that is required to execute on the strategic vision.

Value Determination and Prioritization

The Lead Digital Product Manager will have excellent skills at assessing value and understanding feasibility to determine how to sequence the product roadmap. This includes prioritization at multiple altitudes including epic, feature and story roadmaps and backlogs. 

Curiosity and Empathy

Curiosity and a human-centered approach will drive the Product Manager to find relevant data and turn it into information that can help improve their products. They will be consumer-obsessed and driven to have proven solutions to consumer problems before adding work to the product roadmap. 

Data Obsessed

Digital product managers have an advantage over product managers who oversee physical products. They can track how people use their products and learn what’s working and what isn’t. Digital product managers must become skilled at reading and interpreting these product analytics. Because they must leverage these insights into the ability to improve their products.

Communication

Communication is a key skillset needed in the Lead Digital Product Manager role. The person must be able to story-tell both orally and in written form so the audience is clear on the needs, message and importance of the digital work. Demonstrating these skills involves conveying information in a simple, easy to understand manner without losing the core message.

Use your skills to make an impact
 

Required Qualifications

• 7+ years of product management experience
• Experience in the scaled agile framework
• eCommerce experience
• Digital experience (web, mobile, social and ecommerce)
• Natural leadership instincts with proven ability to innovate and influence
• Deep user empathy and strong user experience sensibilities
• Ability to work well with designers and engineers in an agile environment
• An entrepreneurial work style, you're a self-starter
• Excellent written and verbal communication skills
• Ability to facilitate collaborative decision-making in a workshop setting
• An analytical and metrics-driven work style
• Comfort in a fast-paced and dynamic environment

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$126,300 - $173,700 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 03-27-2025

About us
 

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.