Level 3 IT Helpdesk Technician

We are seeking a Level 3 IT Systems Engineer to join our dedicated team. This role focuses on advanced server infrastructure management, data backup verification, and IT system maintenance. The ideal candidate will have significant experience in server infrastructure, data backups, and IT system engineering.

This is a task-based role involving data backup verifications, documentation, customer audits, server reboots, firewall patching, firmware installations, and occasional late-night customer support calls.

Key Responsibilities:

• Manage and maintain server infrastructure, including installations, configurations, and troubleshooting.
• Oversee and verify data backup processes to ensure system integrity and business continuity.
• Conduct customer audits and create detailed documentation of IT systems and processes.
• Perform server reboots, firmware installations, and firewall patching to ensure optimal system performance and security.
• Provide advanced technical support for hardware, software, and network issues.
• Troubleshoot and resolve complex technical problems related to IT infrastructure.
• Work closely with other IT teams to escalate and resolve system-related issues efficiently.
• Document all actions and solutions within the company’s ticketing system.

Requirements

• Extensive experience in server infrastructure management and system administration.
• Strong expertise in data backup solutions and disaster recovery planning.
• Advanced knowledge of Windows Server, Active Directory, and virtualization technologies (VMware, Hyper-V, etc.).
• Proficiency in firewall management, security patching, and network configurations.
• Familiarity with cloud-based technologies, including Azure and AWS.
• Experience with remote support tools and IT service management software.
• Excellent analytical, problem-solving, and documentation skills.
• Ability to work independently on overnight shifts and make critical IT decisions.

Preferred Skills:

• Certifications such as Microsoft Certified: Azure Administrator Associate, CompTIA Server+, or Cisco CCNA.
• Experience with PowerShell scripting and automation.
• Strong understanding of cybersecurity best practices.
• Prior experience in a Managed Services Provider (MSP) environment.

Working Hours:

• Initial Training: Monday – Friday, 8 AM – 4:30 PM EST.
• After Training: Overnight EST shift / morning shift in PHT (Philippine Time)
• (hours TBD, with flexibility)
  

Salary: $1500-$2500 USD per month

This role offers a dynamic work environment where you will play a crucial role in maintaining and optimizing IT infrastructure for our clients. If you are a skilled IT professional with a strong background in server infrastructure and data backup management, we encourage you to apply!