Offer summary

Qualifications:

Excellent English skills (C1 for both spoken and written), 1–3 years of experience in a training lead role, Strong analytical and research skills, Positive, responsible, and proactive attitude..

Key responsabilities:

Set clear objectives and communicate expectations to the team

Recognize and address underperformance while providing coaching

Ensure team compliance with company policies and procedures

Monitor queues and reassign tickets as necessary.

Job description

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Team Lead today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do:

Set clear objectives, communicate expectations, goals and feedback to the team regularly and resolve any concerns or issues actively
Recognize and address underperformance, provide feedback and relevant coaching
Ensure team compliance with company policies and procedures
Support and guide team members to ensure they meet their individual targets and KPIs
Monitor queues to identify critical tickets that require immediate attention
Reassign tickets from unavailable team members

What you need to succeed in this role:

Excellent English skills (C1 for both spoken and written)
1–3 years of experience in training lead role
Analytical and research skills
Ability to work under with large groups of trainees
Positive, responsible and proactive attitude
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

Knowledge of Klaus, Zendesk

Benefits and Perks:

Flexible schedule
Opportunity to work fully remotely
Inclusive international environment
Compensation in USD
Good bonuses for referring friends
Paid intensive training and probation
Work-life balance
Responsive management interested in your growth and long-lasting cooperation
Greenhouse conditions for self-development

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

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