Collections Analyst

We’re building a future where every home is professionally managed. One where professional property managers deliver new “Triple Win Experiences” for residents, investors, and their teams.
 

But creating winning experiences that benefit everyone simultaneously? That’s hard.
 

Now, 1,500+ property management companies are doing it with a fully managed Resident Benefits Package (RBP) by Second Nature. We bring the expertise, technology, and service that property managers need to make experiences convenient, rewarding, and consistent. Our reputation for turning old problems into new revenue streams has made us the only 6-peat national industry vendor of the year. 
 

Join 200+ passionate, thoughtful people who strive to make a difference each day until every home is full of triple win experiences.


About the Role

Second Nature is looking for an experienced Collections Analyst who will be responsible for managing and optimizing the collections process, analyzing AR data, and implementing strategies to improve cash flow. Reporting to the AR Manager, the Collections Analyst will have a forward-thinking mindset that leverages industry best practices and adds value by evolving AR processes that will drive invoicing accuracy and collection efficiencies.

Key Job Responsibilities

• Ensure accurate monthly billing for a high volume of assigned accounts
• Manage a portfolio of accounts with varying levels of delinquency with limited manager direction or prompting
• Develop and implement collection approaches and strategies for more challenging accounts
• Resolve complex payment disputes and negotiate payment terms with customers
• Demonstrate proactive efforts in account collections to avoid aging of accounts that have not been contacted
• Analyze AR data to identify trends and areas for improvement
• Run weekly/monthly/quarterly aging & other AR reports
• Assist the AR Manager with general accounting tasks as needed
• Participate in special projects and ad hoc analysis as needed
• Collaborate with cross-functional teams to enhance the collections process

Preferred Qualifications

• 2-5 years experience in B2B Collections
• 2+ years experience with ERP systems (bonus if you’ve used Netsuite) with the ability to generate and interpret reports
• 2+ years experience using SalesForce
• Intermediate experience user in Excel/Google Sheets/Google Suite
• Advanced knowledge of collections processes and risk assessment
• Proven negotiation skills and experience managing complex accounts
• Proven success meeting performance KPIs and improving collection metrics
• Ability to solve complex problems & use critical thinking
• Ability to work in a self-directed environment
• Ability to maintain client confidentiality
• Unquestioned personal integrity and work ethic
• Eagerness to learn and grow with Second Nature

We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.

REMOTE WORK STATEMENT

This position is a remote-first, work-from-home position. Second Nature is committed to creating a culture and workplace where remote work fosters collaboration and connections and is a vital part of our company story and success. To be successful in a remote work role at Second Nature, you must:

• Be available during your scheduled working hours and give your full attention to the completion of your Second Nature job duties
• Have a quiet, professional, distraction-free environment in which to complete your work
• Have access to your own reliable high-speed internet connection
• Attend our bi-annual in-person company meetings (Second Nature will reimburse the cost of your business travel per company guidelines)

Why Second Nature

• Health First: Medical, Dental, Vision, & Life Insurance; 401K Plan
• Location: Work remotely from anywhere in the US
• Flexibility: Open PTO and sick days
• The Product: Beyond the awards and 5-star reviews, our clients and customers love what they can do with a fully managed RBP
• Diverse, Inclusive Culture: We embrace employees from all backgrounds with openness and respect
• Training: A supportive team to help you grow your career and unlock your full potential
• Growth: The opportunity to get in on the ground floor of a fast-growing startup that’s designing and developing an exciting category

Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free of discrimination and harassment. Our hiring decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law.