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AWS Support Engineer - III

extra holidays - extra parental leave - fully flexible
Remote: 
Full Remote
Contract: 
Full time
Work from: 
India

Offer summary

Qualifications:

Deep understanding of AWS core services and advanced features., Strong expertise in AWS automation, scripting (Bash, Python, PowerShell), and CLI., Experience with AWS CloudFormation and Terraform., Excellent problem-solving, communication, and interpersonal skills..

Key responsabilities:

  • Design, implement, and optimize cloud architectures for performance, security, and scalability.
  • Resolve critical issues involving hybrid environments and advanced AWS services.
  • Develop CI/CD pipelines and automate infrastructure workflows.
  • Provide technical guidance to junior engineers and maintain best practices documentation.

Rackspace Technology logo
Rackspace Technology Large https://www.rackspace.com
5001 - 10000 Employees
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Job description

L3 AWS Support Engineer 
Job Description: 
 
As an L3 AWS Support Engineer, you will be responsible for providing advanced technical support for complex AWS-based solutions. You will troubleshoot and resolve critical issues, architect solutions, and provide technical leadership to the support team. 
Key Responsibilities: 
  Architectural Oversight: 
Design, implement, and optimize cloud architectures for performance, security, and scalability. 
Conduct Well-Architected Framework reviews. 
  Complex Troubleshooting: 
Resolve critical issues involving hybrid environments, multi-region setups, and service interdependencies. 
Debug Lambda functions, API Gateway configurations, and other advanced AWS services. 
  Security: 
Implement advanced security measures like GuardDuty, AWS WAF, and Security Hub. 
Conduct regular security audits and compliance checks (e.g., SOC2, GDPR). 
  Automation & DevOps: 
Develop CI/CD pipelines using CodePipeline, Jenkins, or GitLab. 
Automate infrastructure scaling, updates, and monitoring workflows. 
Automate the provisioning of EKS clusters and associated AWS resources using Terraform or CloudFormation. 
Develop and maintain Helm charts for consistent application deployments. 
Implement GitOps workflows 
  Disaster Recovery & High Availability: 
Design and test failover strategies and disaster recovery mechanisms for critical applications. 
Cluster Management and Operations 
Design, deploy, and manage scalable and highly available EKS clusters. 
Manage Kubernetes objects like Pods, Deployments, StatefulSets, ConfigMaps, and Secrets. 
Implement and manage Kubernetes resource scheduling, scaling, and lifecycle management. 
 
  Team Leadership: 
Provide technical guidance to Level 1 and 2 engineers. 
Create knowledge-sharing sessions and maintain best practices documentation. 
  Cost Management: 
Implement resource tagging strategies and cost management tools to reduce operational expenses. 
 
 
Required Skills and Qualifications: 
 Technical Skills: 
  Deep understanding of AWS core services and advanced features. 
  Strong expertise in AWS automation, scripting (Bash, Python, PowerShell), and CLI. 
  Experience with AWS CloudFormation and Terraform. 
  Knowledge of AWS security best practices, identity and access management, and networking. 
Capacity Planning: Analyze future resource needs and plan capacity accordingly. 
 Performance Optimization: Identify and resolve performance bottlenecks. 
 Migration and Modernization: Lead complex migration and modernization projects. 
Soft Skills: 
  Excellent problem-solving and analytical skills. 
  Strong communication and interpersonal skills. 
  Ability to work independently and as part of a team. 
  Customer-focused approach. 
 Certifications (Preferred): 
  AWS Certified Solutions Architect - Professional 
  AWS Certified DevOps Engineer - Professional 
  AWS Certified Security - Specialty 
 
 

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

AWS Cloud ServicesSystem Level TroubleshootingPersonal SecurityCloud ComputingCloud AutomationCapacity PlanningScriptingLive MigrationAWS Cloud ServicesPerformance ImprovementAWS CloudFormationTechnological ChangeMicrosoft NetworkingAWS Identity And Access Management (IAM)Identity And Access ManagementTerraform

Other Skills

  • Communication
  • Analytical Skills
  • Teamwork
  • Social Skills
  • Problem Solving
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