Virtual Travel Assistant (C)

Core Responsibilities:

• Serve as primary customer contact, providing premium concierge-level service to travelers from start to finish
  
• Respond to telephone, email inquiries, and online travel submissions in a timely fashion
  
• Research and book Domestic and International travel packages including air, hotel, tours, and ground transportation
  
• Work directly with top suppliers like Expedia, Universal Studios, Princess Cruises, Avis, Delta, etc...
  
• Become familiar with multiple web-based booking engines and travel resources
  
• Pricing & and cost calculations for changes or added trip fees
  
• Provide e-tickets and take credit card payments over the phone.
  

Travel Planning and Sales:

• Plan and sell transportation, accommodations, insurance, and other travel services.
  
• Collaborate with clients to understand their needs and provide advice on suitable destinations, transportation modes, travel dates, costs, and accommodations.
  

Qualifications:

• No experience necessary; we will train
  
• Exceptional customer service abilities
  
• Superior written and verbal communication skills
  
• Strong organization with the ability to prioritize and multi-ask
  
• Job Type: Full-time or part-time
  

Benefits:

• Flexible Schedule: Enjoy the flexibility of working remotely.
  
• Personal Website: Opportunity to have a personalized website for professional representation.
  
• Daily Training Available: Access ongoing training to stay informed about industry developments.
  

Customer Communication:

• Provide relevant information, brochures, and publications (guides, local customs, maps, regulations, events, etc.) to travelers.
  
• Communicate effectively with clients to address inquiries, offer assistance, and ensure a smooth travel experience.
  

Booking and Financial Transactions:

• Book transportation, make hotel reservations, and handle payment/fees.
  
• Use promotional techniques and prepare materials to sell itinerary tour packages.
  

Issue Resolution:

• Address and resolve problems, complaints, or refund requests promptly.
  
• Maintain a high level of customer satisfaction through effective conflict resolution.
  

Industry Knowledge and Networking:

• Attend seminars to stay updated with tourism trends.
  
• Build and maintain a network with tour operators to enhance service offerings.
  

Skills:

• Fluency in English; multilingualism is a plus.
  
• Strong sales skills and commercial awareness.
  
• Effective interpersonal and negotiation skills.
  

If you have a passion for travel, excellent communication skills, and a knack for sales, we invite you to join our team as a Remote Coordinator. Embrace the opportunity to create memorable travel experiences for our clients while enjoying the benefits of a flexible schedule and continuous training.