Offer summary

Qualifications:

Minimum of 3 years’ experience in a customer service role., At least 1 year of experience in project management or coordination., Strong organizational skills and ability to manage multiple tasks., Proficiency in Microsoft Office Suite for project tracking and communication..

Key responsabilities:

Support customers through onboarding and deployment of new product offerings.

Coordinate customer application approvals and manage day-to-day onboarding tasks.

Serve as customer support during the initial go-live period.

Own the end-to-end activity for assigned projects and promote a culture of excellence.

Job description

Pay Range:

(Minimum to mid pay range specific to NY, CA, CO, WA, MD)

71,000.00 - 88,800.00 USD Annual

Brinks Texas License #C00550

#LI-Remote

About Brink's:

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries.

Brink’s has been a trusted partner in securing commerce for more than 165 years. Together, every Brink’s Team Member is committed to providing the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team – and stay here.

We believe that our team should be reflective of the customers we serve every day around the world. We believe in building partnerships that secure commerce and doing that requires fostering an inclusive culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Job Description

Brink’s, Incorporated is the premier provider in secure logistics solutions, including transportation, ATM servicing, currency processing and other value-added services to financial institutions, retailers and other commercial and government entities. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Project Manager.

Job Summary:
The Project Manager is responsible for supporting customers through onboarding and deployment of our new product offerings. This position requires a highly motivated and organized individual to work closely with our sales and customer onboarding team for seamless deployment of our traditional retail onboarding and Digital Retail Solutions products. The ideal candidate will have a strong background in customer service and have experience handling both project coordination and customer-facing responsibilities.

Key Responsibilities:

Work collaboratively to deliver a cohesive customer onboarding experience
- Support customers through onboarding and deployment of our traditional CiT service and new product offerings by managing day-to-day onboarding tasks
  - Coordinate customer application approvals, place product orders, align installation timing, system provisioning, and provide training materials
  - Deploy CiT service changes
  - Serve as customer support for the first two weeks of go-live
Support Brink’s U.S. corporate financial objectives by developing and executing projects to plan
Foster a positive environment where co-workers and customers are encouraged to seek guidance and provide feedback
Use the Microsoft Office Suite to track and communicate projects, processes, and tasks
Own the end-to-end activity for assigned projects, promote a culture of excellence for all customers
Perform other duties as assigned or necessary

Minimum Qualifications:

Minimum of 3 years’ experience in a customer service role
Minimum of 1 years' experience in a project management/coordination role

What’s Next?

Thank you for considering applying for a job at Brink’s. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink’s. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.

Brink’s is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink’s is also committed to providing a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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