Offer summary

Qualifications:

University degree in computer science, mathematics, or a related discipline., A minimum of 2 years of relevant experience in client support or software administration., Excellent written and oral communication skills in English., Strong attention to detail, organizational skills, and ability to work under tight deadlines..

Key responsabilities:

Provide frontline support for pension plan administration software to end users.

Conduct root cause analysis and manage service requests related to software changes.

Perform unit testing and validate regression testing results for software updates.

Document requirements and ensure service level agreements are met through effective task management.

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we’ll accomplish together

The Client Support Analyst will provide frontline support for pension plan administration software, conduct root cause analysis, manage service requests, and perform testing while ensuring high-quality service and adherence to SLAs.

What you’ll do

Provide direct support for general and functional questions to end users in the efficient administration of pension plans with the use of the TELUS Health’s software
Contribute to root cause analysis related to requests for changes to software or internal processes
Perform regular follow-ups with the different support teams involved in root cause analysis and functional support to make sure the service level agreements are respected
Document requirements and provide expected results to the different support teams for investigation
Perform unit testing and validate regression testing results related to software updates
Use the appropriate tools or software to assign requests to support teams, track or follow up on requests
Manage assigned tasks effectively to completion in order to meet high level of service

What you bring

University degree in computer science, mathematics or any other related discipline
A minimum of 2 years of relevant experience
Excellent written and oral communication in English
Flexible and able to work with tight deadlines
Excellent team spirit
High level of attention to detail, initiative and organizational skills
Some travel may be necessary

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

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