Private Cloud Onboarding Engineer

UFS is the community bank technology outfitter that inspires confidence for community banks, by providing purpose-built solutions that make technology work for them, instead of the other way around.

Founded in 1991, our purpose is to Empower Community Banks and Our People to Thrive – Together. We live that Purpose by always putting people first in our decisions and actions.

Our engaged culture is strongly influenced by the passion our team members bring while serving Community Banks and their communities.  We believe in encouraging confidence in each other and delivering solutions that make our customers confident with us. To that end we seek out problem solvers, creative thinkers and engaged individuals that thrive in a fast-paced yet supportive environment.

We believe engaged employees lead to loyal customers, which in turn drives results for our business.   We are caring, intense, and approachable, and have a lot of fun along the way.

Summary

UFS empowers community banks and our people to thrive – together. We are a growing company of passionate, talented and driven individuals who care deeply for one another and our customers. As part of a talented team of individuals, the System Engineer's primary role will be onboarding our new customers, while developing, delivering, and supporting servers, services, and security solutions.
 
Knowledge and Skills

A qualified individual will possess the following:

• Commitment to living our Purpose and doing what is best for our clients
• Positive “can do” attitude
• Comfortable taking calculated risks and learning from failure
• High level of integrity
• Ability to work with self-direction and motivation
• Ability to collaborate, communicate and build consensus across the team
• High standard of quality and timeliness when determining personal work goals and schedule
• Strong interpersonal and networking skills
• Excellent oral and written communication skills

Qualifications

We seek energetic candidates and thrive in a learning environment.  We have a strong team that will help you learn, but ask our employees to take the initiative for their own development. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability desired. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

We operate in a fast-paced, ever-changing technology world, so duties and responsibilities can change.   Initially you will be responsible for the following key activities and probably a few others based on our focus areas at the time.

• Deploy, migrate, manage, and troubleshoot Windows-based systems
• Lead technical efforts on multiple concurrent customer-facing projects
• Ensure engineering support requests are answered in a timely manner in alignment with defined SLAs
• Adhere to UFS change management policies
• Provide stewardship and administration for existing products
• Continually design, develop, and revisit existing engineering processes
• Identify and implement process improvements and automation
• Create or gather reports and information as needed.
• Work outside normal business hours as directed by Team Lead
• Actively participate in special projects and strategic initiatives based on UFS priorities for the year
• Be willing to travel up to 25%

**You will be asked to participate in culture-related meetings, activities and events. We firmly believe that building culture and teamwork in our people – first organization requires extra intentionality, and thus your participation and engagement isn’t just encouraged - it is required and part of your responsibility. If you do not want to participate in these, please do not apply. 

Education and/or Experience

• 5+ years working with Windows servers
• 2+ years’ experience working with RMM tools
• 3+ years’ experience in customer-facing roles
• Demonstrated willingness and acceptance of change
• Familiarity with the concept of Change Management and some familiarity with ITIL
• Final tier understanding of 4 or more of the following technologies: Hyper-V, VMware, Endpoint Management, Active Directory, RDS, Citrix VDI, Exchange or Microsoft 365, MFA

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or touch objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds, usually waist high, up to 50 feet away. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Typical office environment
• Travel may be required (up to 25%)