Team Lead, Customer Service Scheduling

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. 

As our Team Lead, Customer Service Scheduling, you will help provide day-to-day support to the scheduling team. Every day you will, provide analytical expertise for the scheduling process while identifying workflow issues and providing solutions to upper management. To thrive in this role you must, proactively monitor daily workflow and staff productivity while adhering to R1’s key scheduling performance and quality metrics

Here’s what you will experience working as a Team Lead, Customer Service Scheduling:

• You will assist in establishing and implementing departmental initiatives and develop team members to promote quality.
• You will measure and monitor staffing levels, assigning duties, and facilitate daily stand-ups.
• You will troubleshoot and resolve departmental issues with urgency, and train staff on new processes.
• You will identify root causes for scheduling issues and assist in creating related documentation.
• You will demonstrate strong leadership, decision-making abilities, and maintain a positive attitude.
• You must utilize intermediate skills in Microsoft Word, Excel, PowerPoint, and Outlook, while ensuring performance standards are met.
   

Required Qualifications:

• High School Diploma or GED
• 1-2 years scheduling experience
• 1 year leadership experience

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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