Senior Manager, Institutional Customer Communications (Secondment - 6 months)

Why Patients Need You

The Senior Manager, Institutional Customer Communications, is responsible for leading the development and execution of customer marketing communications and related operational strategies to maximize revenue, support customer reputation, drive new initiatives for injectable and specialty products, and advance internal communications and culture for Pfizer U.S. Hospital. Specifically, the colleague in this role will ensure sound communications strategies and proactive information dissemination for US Hospital customers -- including hospital clinicians/pharmacy, Group Purchasing Organizations (GPOs) and Integrated Delivery Networks (IDNs) – as well as internal colleagues.

What You Will Achieve

The Senior Manager will execute a variety of communications for the business, including supply/availability updates, product opportunities, and market actions via channels including customer letters, field force talking points, Q&As, customer emails, internal communications and more. The colleague will write, develop, and manage customer communications, working with and seeking input from cross-functional team members including Institutional Customer Marketing and Communications, Sterile Injectables Portfolio, Pfizer Global Supply, Corporate Affairs, Customer-Facing Colleagues, Trade, Customer Service, Legal, Regulatory and other teams as needed. The colleague will also contribute to customer marketing communication activities such as customer webinars and sterile injectable sustainability marketing content. In addition, the individual in this role also assists the Director, Institutional Customer Communications with responses to media and stakeholder inquiries and issues management needs in partnership with Corporate Affairs, as well as assist with leadership and internal communications content including newsletters/internal emails, town hall meetings, the annual US Hospital POA meeting, field force meetings, and more on an ad hoc basis.

The Senior Manager, Institutional Customer Communications, reports directly to the Customer Marketing and Communications Lead.

How You Will Achieve It

• Lead development of communications plans and written customer communications on supply/availability, product opportunities, market actions, contract opportunities and more for sterile injectable and surgical portfolios.

• Draft US Hospital customer letters/emails, field force talking points, Q&As and stakeholder messaging based on input from cross-functional teams including Portfolio, Sales, Account Management, Pfizer Global Supply, Customer Service, Customer Marketing and Communications, Medical/Regulatory/Legal, Corporate Affairs and more.

• Develop messaging to support responses to media and stakeholder inquiries and other issues management needs, partnering with Corporate Affairs colleagues.

• Draft US Hospital and Sales Force internal communications content including newsletters, internal emails and presentations to support business communication needs.

• Support development of customer webinar and sustainability marketing content.

• Track and measure communications and marketing metrics.

• Assist in the development of slide content and leadership talking points for internal meetings including Sales forums, US Hospital all-colleague meetings, and annual Plan of Action meetings.

• Assist in messaging support for market sustainability and pricing-related communications and thought leadership to support the sterile injectables portfolio.

QUALIFICATIONS

Must-Have

• Undergraduate degree.

• 6+ years’ experience in pharmaceuticals, including in commercial, communications / corporate affairs, external engagement or related discipline. Sterile injectables and/or pharmaceutical manufacturing experience preferred.  

Nice-to-Have

• Excellent written and oral communications skills.

• Proven track record of delivering effective, creative communications to advance business goals.

• Strong writing, editing, and project management experience; track record of reliable and timely communication planning and execution.

• Demonstrated understanding of how communications strategy connects to and advances business strategy.

• Track record of providing support to senior corporate executives and working comfortably with senior executives and across cross-functional teams.

• Proven ability to work effectively and inclusively in teams with diverse internal and external stakeholders; influence, negotiation and stakeholder management skills.

• Overall communications skills including communications strategy; communications plans targeted to audiences; researching/writing/editing messaging documents, talking points, editorial features, scripts and other materials; oversight of multimedia production; communication channels including digital/social; measurement and reporting.

• Strong knowledge of healthcare and biopharmaceuticals industries. Preferred knowledge of hospital generics / sterile injectables market and/or experience supporting sales teams (knowledge of sales tools, sales cycle, customer profiles, etc.).

• Able to work to tight deadlines, manage multiple projects at once and maintain professionalism under pressure.

• Proactive self-starter, and able to work independently. Entrepreneurial mindset.

Other Job Details

• Last Date to Apply for Job: March 26, 2025

• Additional Location Information: North America - Any Pfizer Site, United States - Illinois - Lake Forest, United States - Pennsylvania - Collegeville, United States - Remote

• Eligible for Relocation Package – NO

• Secondment 6 months

• If you are currently in a driving position with a fleet vehicle and this secondment does not require driving as an essential function of the position for 12 months or longer, you will be required to turn in your fleet vehicle for the duration of the non-driving secondment.  Please refer to the Fleet Policy and Procedures document for more information.

 
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
Work Location Assignment: Remote

Relocation assistance may be available based on business needs and/or eligibility.