Offer summary

Qualifications:

Customer service and phone experience required., Excellent written and verbal communication skills are essential., Strong active listening and interpersonal skills needed., Must be organized and able to multitask in a fast-paced environment..

Key responsabilities:

Qualify prospects for presentation appointments and manage lead flow.

Handle customer calls, providing accurate answers to inquiries.

Confirm appointments with homeowners and de-escalate customer issues.

Document all client interactions and make outbound follow-up calls.

Job description

Overview:

NEWPRO Home Improvement Solutions, the leading home improvement company for the East Coast, has exciting Remote Call Center Agent positions open to support company growth, customer demand, and expanding territories.

As a Call Center Agent, you will play a crucial role in providing exceptional customer service, handling inquiries, qualifying prospects, and ensuring customer satisfaction. If you have a passion for assisting customers, excellent communication skills, and the ability to thrive in a fast-paced environment.

* This is a remote opportunity*

Responsibilities

Qualifying prospects for presentation appointments.
Taking customer calls and providing accurate, satisfactory answers to their queries and concerns.
Managing the lead flow for all salespeople.
Contacting homeowners to confirm their appointments.
De-escalating situations involving dissatisfied customers, offering patient assistance and support.
Collaborating with other call center professionals to improve customer service.
Documenting all client interaction and communication.
Making outbound calls to follow up on all inquiries.

Qualifications