Senior Business Analyst

At Netguru, we're all about helping innovators and entrepreneurs shape the world through beautiful software. That is our mission.

With employees from 15+ different countries, we've worked with over 800 clients from more than 50 countries. To name some of them: OLX Motors Europe, UBS, Careem.

But we're not just another tech company. As a Certified B Corporation®, we're dedicated to creating an inclusive environment for all, and we take our commitment to sustainability seriously.

So, are you ready to make an impact? Join Netguru, and let's build beautiful software together.

Salary ranges:

• PLN 14,000 - 20,000 Gross (Contract of employment)
• PLN 16,800 - 24,000 Before Tax (Long-term contract (B2B))

What’s in it for you?

As a Senior Business Analyst, you’ll take the lead in shaping and optimizing our retail portfolio with a strong focus on e-commerce. You’ll collaborate closely with Project and Product Managers as well as Engineering Leads to design and deliver cutting-edge solutions. Reporting directly to a Consulting Director, you’ll drive the analysis, planning, and execution of initiatives that elevate customer engagement and business performance.

In this role, you’ll focus on:

• Leading the definition and analysis of requirements for end-to-end e-commerce projects tailored to large retail brands, including omnichannel strategies, personalized shopping experiences, and advanced product management capabilities.

• Driving the integration of core retail technologies within a composable commerce framework, including commerce engines, PIM, CMS, and data orchestration layers. All solutions will align with MACH principles (Microservices, API-first, Cloud-native, and Headless) to ensure modularity, scalability, and a seamless user experience.

• Collaborating with stakeholders to identify business challenges and implement solutions that leverage data analytics and AI to enhance decision-making, customer experience, and operational efficiency.

We are looking for a person to join our team as soon as possible. We can consider both internal hire and freelance cooperation.

Requirements

1. Experience

• Minimum of 3 years as a Business Analyst in e-commerce, PIM, or retail.
• Practical experience working with PIM systems (e.g., Pimcore, Akeneo).
• Knowledge of e-commerce platforms (e.g., Saleor, Medusa, Magento, Shopify, Commercetools).
• Experience in analyzing business processes in retail (product management, omnichannel, customer loyalty).
• Work in a pre-sales model (supporting sales, gathering pre-sales requirements).
• Understanding of implementation and integration processes (ERP, CRM, PIM, marketplace).

2. Technical Skills

• Business process modeling (BPMN, UML).
• Understanding of APIs and system integrations.
• Basic knowledge of SQL databases (PostgreSQL, MySQL).
• Ability to work with analytical tools (e.g., Power BI, GA4, Looker).

3. Soft Skills

• Client communication (requirement gathering, presentations).
• Workshop facilitation (Event Storming, User Story Mapping).
• Writing user stories and backlog refinement.
• Stakeholder management at various levels (executive, marketing, IT, operations).
• Ability to prioritize business and technical requirements.

4. Methodologies and Frameworks

• Agile / Scrum / SAFe – experience in agile project environments.
• Proficiency in JIRA / Confluence.
• Product roadmap and backlog management.

5. Nice-to-Have (Preferred)

• Experience in designing loyalty programs (e.g., Open Loyalty).
• Knowledge of AI solutions for e-commerce (e.g., AI-powered chatbots, product recommendations).
• Background in data governance (product data management, quality-focused approach to PIM).
• Experience with headless commerce (e.g., Saleor, Medusa).

6. Key Traits

• Proactiveness and ability to work independently.
• Ability to simplify complex processes and present them in an accessible manner.
• Business value orientation – recommending solutions that translate into tangible client results.

Benefits

• Access to the WorkSmile platform, offering benefits adapted to your preferences.
• Discounts on Apple products.
• One-time PLN 1000 home-office bonus for B2B contractors, and PLN 175 monthly lump sum (ryczałt) for remote employees.
• Various internal initiatives: webinars, knowledge sharing sessions, internal conferences.

Don't hesitate and apply right away!
At Netguru, we're committed to creating an inclusive environment for everyone. If you require any disability-related adaptations during the recruitment process, please let us know. We're here to help! Applyforthis job