Offer summary

Qualifications:

Excellent verbal and written English language skills, particularly strong business writing skills., Strong customer service skills, being friendly, courteous, and helpful., Proficient in using computers with Windows, including MS Office applications and internet., High school diploma or equivalent, with preferred experience in a medical environment..

Key responsabilities:

Contact individual physicians, medical groups, and hospitals to retrieve medical records.

Follow up with offices until medical records are received.

Maintain time-service, quality, and production goals through effective work queue management.

Handle a high volume of telephone calls while providing excellent customer service.

Job description

This is a remote position.

Position Summary

The Telephone Services Representative is to contact, follow up with and retrieve medical records from individual physicians, medical groups and hospitals, provide appropriate authorization documents, and follow up with facilities until the medical records have been received.

Responsibilities

• Contacting individual physicians, medical groups and hospitals with appropriate authorization documents to retrieve records  

• Follow up with office until medical records have been received  

• Maintain time-service, quality and production goals using good work queue  management and customer service skills  

• Maintain a high level of customer service skills. Present a friendly and professional demeanor  

• Handles a high volume of continuous telephone calls and gathers needed  information in a timely manner.  

• Performs multiple tasks simultaneously  

• Perform both individually and as a team to meet daily production expectations  

• Maintain a high level of customer service skills, present a friendly and  professional demeanor  

• Use appropriate judgment in upward communication regarding customer  issues  

• Other duties may be assigned as necessary  

Requirements

Qualifications

• Excellent verbal and written English language skills, particularly strong business writing skills  

• Excellent customer service skills (friendly, courteous and helpful)  

• Ability to use computer with windows, including MS office applications,  electronic mail, internet  

• Type 30+ WPM  

• Although this position is remote, incumbent must reside in a state that ReleasePoint currently has presence in: AZ, CA, CT, IL, MO, NC, OK, KY, TX, NJ, or WA.

Education

• High school diploma or equivalent

Experience

• One year of experience in life/health insurance related field or other medical environment is preferred; however, candidates with strong customer, call center, and/or collections experience are encouraged to apply  

Required profile