Digital Banking Specialist

At Stearns Bank, we’re helping people, entrepreneurs, small businesses, and local communities nationwide reach their full financial potential. Sound like something you want to be a part of? If so, we’re currently looking for a Digital Banking Specialist to join our team! This is a fully REMOTE position.

Come see how we’re doing business unusual and charting our own path to reimagine a more inclusive financial services and banking ecosystem for all.

Benefits

Stearns Bank understands and respects that everyone is managing unique career, family, and wellness needs. That’s why we offer industry-leading benefits to employees to help them live healthy lives and bring their full selves to work every day. Benefits may vary for part-time positions. Some of those benefits include:

• Employee Stock Ownership Plan & 401k Plan with Employer Match
• Healthcare (Medical, Dental, Vision, Telehealth, Life insurance)
• 12-week Paid Medical Leave
• Paid Parental Leave: 21-weeks Primary Care Parent, 14-weeks Secondary Care Parent
• $5,000 Family Care Reimbursement
  1. Childcare, Elder Care, Student Loan Debt, Pet expenses, down payment assistance
• $1,000 Self Improvement Allowance
• PTO from 13 to 23 days depending on tenure. Cashout and Carryover options.
• 10 Days Sick Time
• 11 Paid Holidays
• 4 Days Volunteer Time
• 2 Days Self Allowance Time
• Tuition Assistance

For this position, we anticipate an hourly rate between $24.00-$26.00. Final employment offers will be dependent upon the selected candidate’s relevant qualifications and experience.

JOB SUMMARY

Provide outstanding customer service and support of all Electronic Banking products and services, including Online Banking, Mobile Banking, Voice Banking, ACH Origination online, Merchant Processing, Remote Deposit Capture, and eStatements including all cash management components.  Provide support to our consumer and business customers as well as our Retail and Lending departments.  The successful candidate will be a great teammate with a positive demeanor and be comfortable in a changing environment.

RESPONSIBILITIES

• Assist our personal and business customers on the phone or online when they get locked out of their online banking accounts and need password resets.
• Assist customers to ensure they are using the accurate browser for their electronic device(s).
• Respond to customers’ email inquiries in a timely manner, that are received from Online Banking and our website.
• Support customer online account opening processes.
• Provide support to our consumers that use Online and Mobile Banking, Mobile Deposit and Bill Pay.
• Provide support to our business customers with Cash Management Services such as Wire transfers and ACH originations online, Bill Pay, Remote Deposit Capture and Autobooks.
• Review maintenance reports to ensure accuracy of the Online Banking registrations.
• Handle the installation, maintenance, and support of all Cash Management Systems: Online Banking and Remote Deposit Capture.
• Ensure all authorizations, agreements, and contracts are in place and maintained.
• Review mobile deposit for accuracy and approve daily.
• Monitor Welcome and E-Statement inbox.
• Process online wires.
• Process Wires, ACH and Microdeposits for Stearns Bank and affiliates.
• Complete the closed account, maintenance and host failed reports.
• Complete all M-Files assignments in a timely manner.
• Ensure Disaster Recovery Forms and Procedures are up-to-date and available.
• Support Electronic Banking Officer in other duties as assigned and provide backup within the Electronic Banking Department as needed.
• Maintain a solid understanding of all legal and regulatory compliance issues as they pertain to this position.
• Assume additional responsibilities as requested.
• Loss prevention and security as applicable for this position.
  
  REQUIREMENTS
• Occasionally lift and/or move up to 25 lbs.  
• Ability to understand and follow instructions in English.
• Ability to sit for extended periods of time, twist, bend, sit, walk use hands to twist, handle or feel objects, tools, or controls, such as computer mouse, computer keyboard, calculator, stapler, telephone, staple puller, etc., reach with hands and arms, balance, stoop, kneel, talk, or hear.
• Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

QUALIFICATIONS

• Associates Degree or equivalent from a two-year college or technical school; or one to two years related experience; or equivalent combination of education and experience.
• Familiarity with basic accounting principles and electronic banking products and services.
• Excellent oral and written communication skills.
• Able to accept and adapt to change in a fast-paced environment.
• Detail oriented and well organized.
• Flexible and willing to learn how to navigate new software systems and attend training.

PREFERRED QUALIFICATIONS

• Working knowledge of Fiserv, Microsoft Office, Internet, and other related software helpful.
• Prior ACH Origination and Banking experience.

THE COMPANY

Founded in 1912, Stearns Financial Services Inc. (SFSI) is a $3.2 billion, independently owned financial institution with locations in Minnesota, Florida and Arizona, and over 35,000 small business customers nationwide. Specializing in affordable housing financing, USDA and SBA lending, and small business and equipment financing, Stearns Bank is regularly recognized as one of the country’s top-performing banks and “Best Banks to Work For” by American Banker.

As a Star Tribune Top Workplaces award recipient and an award recipient of the Minnesota Business Magazine 100 Best Places to Work in Minnesota, Stearns takes pride in their team and holds their employees in extremely high regard. We offer a competitive salary and benefit package including our Employee Stock Ownership Program-one of the best long-term incentive programs in the nation. To learn more about Stearns Bank, visit www. StearnsBank.com

EQUAL OPPORTUNITY EMPLOYER /AFFIRMATIVE ACTION PLAN

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, or creed, religion, sex, marital status, familial status, sexual orientation, national origin, age, disability, veteran’s status, status with regard to public assistance, or any other class protected by Federal, State, local laws governing nondiscrimination in employment.