Offer summary

Qualifications:

A BS/MS degree in Computer Science, Engineering, or a related subject is preferable., Proven experience in team management and leadership without direct authority., Strong understanding of SAP ECC and related applications, with knowledge of SLAs and KPIs., Fluent spoken and written English skills, along with strong Microsoft Office proficiency..

Key responsabilities:

Manage SAP technical projects primarily during Brazil's afternoon shift and coordinate during India night shifts.

Collaborate with client stakeholders and internal consultants to resolve user tickets effectively.

Conduct periodic reviews including daily meetings, weekly reports, and quarterly business reviews.

Maintain relationships with internal teams and customers while focusing on service quality and operational capability.

Job description

JOB DESCRIPTION

SAP AMS Technical Project manager

Responsibilities

SAP technical Project to primarly work in Shift 1.30pm Brazil - 10.30 pm Brazil and flexible to coordinate on P1 ticket during India night shift /brazil shift ( 1:30 pm brazil -10.30pm Brazil).

Proactive and ownership driven Project Managed who is result oriented.

Good communication and collaboration working with Client stakeholders and Internal consultant to resolve User tickets.

To be part of a strong, diverse and global operations team, managing a very complex and dynamic environment.
Deliver customer requirements, and have a strong understanding of how it relates to the customers daily operations.
Focus on service quality, service availability, and operational capability in conjunction with relevant processes and performance management.
To conduct periodic reviews such as: daily team meetings, weekly burn reports, monthly trends/KPI review, and quarterly business reviews (QBRs).
Manage financial target and margins of the contract with focus on retaining and growing existing resources
Maintain good relationship with both internal and with the customer
Demonstrate the ability to drive the team to solve problems and to develop a strong technical capabilities, accomplishing the KPI’s established in the contract
To participate in the war rooms and management meetings.

Competencies

Experience in a people management role, leadership without reports/authority
Strong acumen to understand the business needs and ability to manage services in a very dynamic environment
Knowledge and experience with SLA’s, KPI’s.
Good overall understanding of SAP ECC, functional and/or technical SAP application knowledge.
Proven working experience in team management
Ability to deliver high quality reports
Strong spoken and written skills in English
Strong working knowledge of Microsoft Office

Pre requisites

A BS/MS degree in Computer Science, Engineering or a related subject is preferable.
Advanced English skills is a must

RESPONSIBILITIES AND ASSIGNMENTS

SAP AMS Technical Project manager

Responsibilities

SAP technical Project to primarly work in Shift 1.30pm Brazil - 10.30 pm Brazil and flexible to coordinate on P1 ticket during India night shift /brazil shift ( 1:30 pm brazil -10.30pm Brazil).

Proactive and ownership driven Project Managed who is result oriented.

Good communication and collaboration working with Client stakeholders and Internal consultant to resolve User tickets.

To be part of a strong, diverse and global operations team, managing a very complex and dynamic environment.
Deliver customer requirements, and have a strong understanding of how it relates to the customers daily operations.
Focus on service quality, service availability, and operational capability in conjunction with relevant processes and performance management.
To conduct periodic reviews such as: daily team meetings, weekly burn reports, monthly trends/KPI review, and quarterly business reviews (QBRs).
Manage financial target and margins of the contract with focus on retaining and growing existing resources
Maintain good relationship with both internal and with the customer
Demonstrate the ability to drive the team to solve problems and to develop a strong technical capabilities, accomplishing the KPI’s established in the contract
To participate in the war rooms and management meetings.

Competencies

Experience in a people management role, leadership without reports/authority
Strong acumen to understand the business needs and ability to manage services in a very dynamic environment
Knowledge and experience with SLA’s, KPI’s.
Good overall understanding of SAP ECC, functional and/or technical SAP application knowledge.
Proven working experience in team management
Ability to deliver high quality reports
Strong spoken and written skills in English
Strong working knowledge of Microsoft Office

Pre requisites

A BS/MS degree in Computer Science, Engineering or a related subject is preferable.
Advanced English skills is a must

Quem Somos ?

Somos parte do Grupo da Mahindra, empresa no valor de 21 bilhões de dólares, que emprega mais de 240.000 pessoas em mais de 100 países. O Grupo opera nas principais indústrias que impulsionam o crescimento econômico mundial, desfrutando de uma posição de liderança em tratores, veículos utilitários, after-market, tecnologia da informação e resortes de férias.

Nossas plataformas de inovação e recursos reutilizáveis conectam-se através de uma série de tecnologias para entregar um valor tangível para os nossos clientes.

A Tech Mahindra representa o mundo conectado, oferecendo serviços e soluções de tecnologia da informação, inovadoras e personalizadas de acordo com a necessidade de cada cliente, permitindo que empresas, parceiros e a sociedade Rise™, trabalhem juntos.

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