Offer summary

Qualifications:

4+ years of experience in access management or IT support, Hands-on experience with Active Directory and ServiceNow, Strong understanding of security protocols and compliance, Exceptional communication and interpersonal skills..

Key responsabilities:

Oversee the access management systems and ensure compliance with security protocols

Manage the onboarding process for new personnel and handle role transfers

Administer and troubleshoot access management tools and software

Collaborate with cross-functional teams and assist in incident response efforts.

Job description

Description

Company Overview:

Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer many opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.

We are seeking an experienced Senior Access Management Specialist to join our proactive and dynamic support team. In this key leadership role, you will oversee the access management systems, ensuring secure and efficient access across various platforms. As a lead, you will drive initiatives to strengthen our security posture while managing a team responsible for handling access requests and troubleshooting issues. This is a remote position, offering a unique opportunity to work with advanced access management solutions and contribute to our overall operational excellence..

Position Title: Senior Access Management Specialist

Location: Remote - LATAM

What you will be doing:

Contribute to the end-to-end access management process, ensuring compliance with security protocols and internal policies.}
Manage the onboarding process for new personnel, working with HR to create and assign user accounts with appropriate access levels.
Review job titles and match them to existing roles, determining appropriate tools and permissions (e.g., SharePoint access for Business Analysts).
Handle role transfers, ensuring accurate updates to access levels and toolsets for employees moving into new positions.
Administer, install, and troubleshoot Windows software and tools as needed.
Maintain and update system records and access levels for relocated personnel or changing job requirements.
Ensure prompt revocation of access for departing employees, managing termination requests securely and efficiently.
Supported large-scale programs, such as the Virtual Radiology Assistant initiative, ensuring proper access for over 3,600 radiologists across the enterprise.
Document processes, updates, and troubleshooting efforts clearly, ensuring a well-maintained knowledge base.
Assist in incident response efforts, providing after-hours and weekend support based on the level of incident and operational demands.
Collaborate with cross-functional teams, sharing best practices and contributing to team growth.

Requirements & Qualifications:

To excel in this role, you should possess:

+4 years of experience in access management or IT support, with a deep understanding of access control systems.
Hands-on experience with Active Directory and ServiceNow ticketing systems.
Proficiency in troubleshooting and resolving complex access management issues.
Strong understanding of security protocols and compliance related to access management.
Ability to manage desktop software licenses in line with company policies and contractual compliance.
Experience with remote access tools such as VPN (WatchGuard Branch Office, WatchGuard SSL VPN) and Mobile Access.
ServiceNow certification(s) is a plus.
OKTA experience is highly desirable.
Exceptional communication and interpersonal skills, with a strong customer service mindset.
Strong problem-solving abilities, with a proven track record of managing pressure effectively.
Adaptability and a continuous improvement mindset.
Ability to lead and mentor a team, working collaboratively across departments and sharing knowledge effectively.

Why you will love Lean Tech:

Join a powerful tech workforce and help us change the world through technology
Professional development opportunities with international customers
Collaborative work environment
Career path and mentorship programs that will lead to new levels.

Join Lean Tech and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will play a vital role in our continued success. Lean Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Required profile