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UPS Field Service Engineer - Remote

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Texas (USA)

Offer summary

Qualifications:

3-5 years of experience in the critical power industry with UPS and DC Power Systems., Technical degree or certificate in electronics or avionics, or relevant military experience., Advanced troubleshooting skills for power electronics and related systems., Excellent communication skills and a strong customer service orientation..

Key responsabilities:

  • Commission and maintain power electronics at customer sites.
  • Perform preventive maintenance and equipment start-ups, including battery replacements.
  • Communicate with customers about onsite issues and coordinate with technical support as needed.
  • Participate in training sessions to enhance troubleshooting skills and develop Methods of Procedures.

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Core Group Resources Human Resources, Staffing & Recruiting SME https://www.coregroupresources.com/
51 - 200 Employees
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Job description

UPS Field Service Engineer – Remote Job Summary

Our Field Service Engineers hold a critical customer-facing role to ensure our customers' needs are exceeded and are responsible for the troubleshooting and preventative maintenance of UPS systems, AC/DC Rectifiers, Batteries, and Power Distribution Units (PDU’s) at various customer sites.

UPS Field Service Engineer – Remote Responsibilities

  • Commission, maintain, and provide emergency support for power electronics at customer sites within the designated geographic area
  • Perform preventive maintenance, equipment start-ups, field modifications, and/or battery replacements
  • Participate in the development of Methods of Procedures (MOP), when required
  • Participate in regular training sessions held at company headquarters utilizing test equipment to enhance troubleshooting skills
  • Discuss problems related to maintenance or operation of equipment, with in-house and OEM technical support, when necessary
  • Communicate with customer site personnel to keep them apprised of all onsite or equipment-related issues

UPS Field Service Engineer – Remote Position Requirements

  • 3-5 years working in the critical power industry with UPS, DC Power Systems and/or OEM experience
  • Previous military experience in electronics or avionics – or – a 2-4 year technical degree or certificate
  • Advanced ability to troubleshoot faults to component level on equipment such as UPS systems, batteries, DC power systems, PDU’s, Inverter Systems, etc.
  • Knowledge of equipment manufacturers (OEM) specifications
  • Capable of utilizing hand tools and test equipment to perform work
  • Excellent verbal & written communication skills
  • Extremely customer service-oriented
  • Ability to work independently and resourcefully with good initiative and discipline
  • Must be able to perform repeated bending & lifting of up to 100 pounds during certain services
  • Must possess a valid driver’s license and maintain a fully insurable status
  • Must be willing to travel, work nights and weekends when necessary, and be available for on-call readiness 24/7 with occasional periods of extended travel.
  • Must be willing to apply for Security Clearance with the US Federal Government.

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Power ElectronicsCutting WoodRectifierHelp Desk SupportElectronic Test EquipmentDC Distribution SystemsElectric Power Distribution

Other Skills

  • Troubleshooting (Problem Solving)
  • Customer Service
  • Communication
  • Procedure Development
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