Administrative Assistant

Hashtag Monday was originally established in January 2020 in our founder's spare room in Manchester and began as an email marketing agency serving e-commerce brands from all over the world.

After years in the game, and realizing that there were better and more impactful ways to serve our clients, we realized that being just another email marketing agency wasn’t cutting it anymore.

After getting feedback from prospective clients and existing clients, it was very clear that we needed to focus on full customer retention marketing for e-commerce brands.

Now, the focus for Hashtag Monday isn’t only on email marketing. Even though we’re a well-recognized Klaviyo Platinum agency, our focus has shifted to building tailored customer retention systems that generate profitable revenue for the amazing DTC brands that we work with.

We’re a small but mighty independent agency with over 11 team members across the globe.

We live by these principles and core values:

• Teamwork Makes The Dream Work—you’re only as good as your team, right?
• World Class Quality—we’re focused on delivering the best and only the best
• Get Things Done and Own It—Extreme accountability is a must
• Rest. Reset. Recharge—Work hard, rest harder. We take wellness seriously
• Obsessed With Results And Profits—When our clients win, so do we!

This role is designed for an individual who excels in administrative functions and is passionate about supporting a dynamic, growing digital marketing agency. As our Virtual Admin Assistant, you will be a key contributor to the smooth day-to-day operations of our team.

Here's what a typical week would look like:

• You will collaborate directly with our leadership team, assisting with various admin tasks that drive our business forward.

• Build ads in Facebook Ads Manager to support our digital marketing efforts.

• Manage cold email inboxes and responses, and assist in sending cold email campaigns.

• Conduct outbound calls to inbound leads from paid ads, confirming bookings and encouraging call scheduling.

• Maintain detailed tracking sheets and compile monthly reports.

• Perform data entry and ensure all information is accurate and up-to-date.

• Schedule and perform basic editing of social media posts, including responding to comments.

What are we looking for?

• Proven experience in an administrative role.

• Excellent English communication skills (both written and spoken) – this is non-negotiable.

• Strong technical proficiency with a willingness to learn new software tools and programs as they are adopted.

• A self-motivated individual with the ability to think outside the box and work independently.

• Demonstrated skills in Excel, particularly in creating formulas.

• Experience with cold calling, data analysis, cold outreach, and lead generation.

• Reliable access to high-speed internet, a computer or laptop, headphones/microphones, and a quiet workspace suitable for online meetings.

• Availability to work Monday through Friday, between 10 am and 7 pm (GMT UK time).

What's in it for you?

• Direct training from our Founder (you may be required to travel abroad to meet our founder, all expenses paid for)
• Wellness budget: Yearly budget to spend on well-being (e.g. massage, gym membership, therapy)
• Grocery allowance for the year! 
• Opportunity to attend our yearly company retreats 
• Opportunity to attend industry events and networking 
• Loyalty pot: Every two years of service we match your wages in full, add this to your company pot and this is paid out after 5 years of service. 
• CBB Day / Mental Health Day/ Duvet Days: Extra holiday days 3 days if you just ‘can’t be bothered’ and need to prioritise your mental health 
• 100% remote work: You can work from anywhere in the world!
• Birthdays: Take your birthday off 
• Enjoy 15 days of paid time off + your own country-specific holidays/religious holidays
• No call Fridays: We discourage calls on a Fridays and rather you spend the time learning, catching up on work you’ve been procrastinating on, etc
• Equipment upgrade: We offer an equipment upgrade allowance—standing desk, chairs, monitors etc
• Learning resources: You will have access to £20,000 worth of high-growth courses and resources from some of the world's best marketers. If you have any other resources, tools, or courses in mind that will level up your learning, let us know!

This role is remote, meaning you are more than welcome to apply anywhere in the world,ideally within the hours of 10 am-7 pm UK time.