Offer summary

Qualifications:

Bachelor’s degree in business, marketing, or related field (MBA preferred)., 2+ years of experience managing foreign stakeholders, preferably U.S., Strong negotiation and strategic thinking abilities., Excellent English communication and presentation skills..

Key responsabilities:

Manage and nurture client relationships to drive business growth.

Ensure seamless client support during unforeseen circumstances.

Align Athena’s capabilities with client objectives for mutual growth.

Optimize processes for enhanced client satisfaction.

Job description

At Athena, we empower leaders by pairing top-tier EAs with ambitious clients, providing ongoing support to maximize impact. With a growing waitlist, joining Athena offers a unique opportunity to drive success for high-achievers.

Role Overview

As an Operations Manager, you will manage and nurture client relationships, ensuring strategic partnerships that drive business growth. Your role involves negotiation, strategic planning, and fostering collaboration to enhance Athena’s market presence.

Key Responsibilities

Client & Crisis Management: Ensure seamless client support during unforeseen circumstances.
Relationship Development: Build and maintain strong client connections aligned with business goals.
Strategic Planning: Align Athena’s capabilities with client objectives for mutual growth.
Negotiation & Problem-Solving: Balance Athena’s business interests with client needs.
Communication & Conflict Resolution: Strengthen trust through effective communication and resolution strategies.
Leadership & Global Experience: Manage partnerships across multiple time zones and cultures.
Performance & Operations Management: Optimize processes for enhanced client satisfaction.
Support & Development: Provide resources and training for EAs to maintain high-quality service.

Competencies & Skills

Performance Management: Set goals, track KPIs, and drive accountability.
Decision-Making: Handle escalations and analyze challenges effectively.
Client Relationship Management: Maintain long-term client satisfaction.
Adaptability & Flexibility: Thrive in a fast-paced, evolving environment.
Communication & Collaboration: Work seamlessly with teams and stakeholders.

Requirements

2+ years of experience managing foreign (preferably U.S.) stakeholders.
2+ years of people management experience with strong coaching skills.
Excellent English communication and presentation skills.
Proficiency in performance management, stakeholder coordination, and talent development.
Strong negotiation and strategic thinking abilities.
Willingness to work night shifts and rotating schedules.
Bachelor’s degree in business, marketing, or related field (MBA preferred).

Required profile