Field Service Engineer (Nozomi) - Chicago, IL

All of us at EFI™ are relentlessly focused on the growth and success of the print business. That’s why print providers worldwide turn to EFI to help build their brilliant future. Our worldwide team members are passionate about driving our customers’ business growth with a scalable portfolio of products, solutions, services, support, and world-class partnerships for the manufacturing of signage, packaging, textiles, ceramic tiles, building materials, commercial print, and personalized documents with a wide range of printers, inks, digital front ends, and workflow solutions. Our unwavering commitment is to increase their profits, cut costs, improve productivity, and optimize efficiency — job after job, year after year. We’re obsessed with our customers’ success. And we believe we have the right people, technology, and experience to help businesses achieve their goals. Ready to be brilliant, together? Visit efi.com/careers to learn more about career opportunities at EFI.

EFI is looking for Field Service Engineers to join our team in the US, preferably in the Chicago, IL region. These are remote roles that will require regular travel to our customer bases, specifically focused on our Nozomi single-pass digital printing product line.

What You Will Do

• Provide on-site installation and setup of all printers associated with the Inkjet product lines
• Give initial and ongoing formal customer operator and printer maintenance training;
• Provide periodic on-site troubleshooting and repairs on printers that may be experiencing complex electrical, mechanical or pneumatic problems
• Provide detailed technical feedback and liaise regularly with our customer call center
• Provide service & support to exhibitions
• Work remotely with customers to accurately identify equipment issues and provide technical information and repair guidance to pinpoint the necessary solutions to reported issues
• Participate in after-hours support activities on a rotating basis.
  
  

This role might be a good fit if you have:

• Minimum two-year mechanical/electrical engineering qualification
• Previous work experience in mechanical, digital, and electronic technology highly preferred
• Demonstrated strong commitment to customer satisfaction
• Very good knowledge of Microsoft Windows environment.
• Ability to troubleshoot electrical and mechanical problems at the component level
• Knowledge of large format printers and/or presses and printing applications is desirable
• Knowledge of inkjet printing, color theory
• Proven ability to provide training
• Good communication skills, team-player
• Flexible for traveling within the territory and abroad, on very short notice, therefore, a valid passport is required.
• Fluent in English and local language
  
  

The total compensation for this position ranges from our lowest geographical market up to our highest geographical market within the United States.

$60,000-$75,000 USD

The successful candidate's total compensation will fall within the pay range listed above and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions . Compensation is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. The compensation range for this job is a general guideline only and not a guarantee of compensation or salary.

EFI is an “Affirmative Action/EEO/Protected Veteran/Disabled Employer

#