Offer summary

Qualifications:

Proven experience in leadership roles with a technical background, ideally within the SAP ecosystem., Strong problem-solving attitude and excellent communication skills in English and Spanish, both verbal and written., Ability to lead, motivate, and develop a high-performing team in a fast-paced environment., Experience working with remote, cross-functional teams and coordinating across global locations..

Key responsabilities:

Lead and manage a technical support team, providing guidance and professional development.

Coordinate daily activities to ensure effective resolution of support-related tasks.

Act as an escalation point for complex issues, ensuring customer satisfaction and strategic solutions.

Collaborate with other parts of GBI to improve processes and service quality, and participate in planning and strategy meetings.

Job description

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Our mission in the Global Business Innovation (GBI) unit is to develop and roll-out software products complementing the companies’ services across key industries such as manufacturing, retail, construction, and mining. GBI supports the entire end-to-end process from product ideation, to product engineering and delivery, operations, maintenance, as well as customer support. We create software products that complement SAP’s cloud portfolio.

We foster a creative and collaborative environment where individual contributions are valued, and end-to-end ownership is the norm. Join our team that's shaping the future of business with creativity and cutting-edge solutions.

We are seeking a passionate and experienced SAP Operation Manager (m/f/d) to join our dynamic team at Syntax Iberia within GBI.

The ideal candidate will be responsible for leading and managing a team of technical support professionals within our product development unit, ensuring the delivery of exceptional service and achieving quality and efficiency objectives.

Key Responsibilities

Lead, manage and coach a technical support team, providing guidance, motivation, and professional development.
Coordinate and oversee the team's daily activities to ensure efficient and effective resolution of support related tasks.
Act as an escalation point for complex issues, providing strategic solutions and ensuring customer satisfaction.
Develop and deliver ongoing training to the team to maintain and enhance technical and service skills.
Collaborate with other parts of GBI to continuously improve processes and service quality.
Participate in planning and strategy meetings to align team objectives with company goals.
Professional support of the sales department in presales, implementation projects and go-live support and in establishing and expanding our customer relationships.
Recognition and proactive handling of problems, including the development of solution proposals, taking into account economic and capacity-related aspects
Proper innovation skills combined with the drive to develop and be responsible for commercially successful services

Requirements

Mandatory:

Ability to lead, motivate, and develop a fast growth, high-performing team.
Proven experience in leadership roles with a technical background ideally within the SAP ecosystem
Problem-solving attitude and solid communication skills, as you’ll be working in a highly cohesive team and under pressure.
Sales and presales affinity.
Excellent communication skills in English and Spanish, both verbal and written.
Proven experience working with remote, cross-functional teams and coordinating across global locations.

Plus

Knowledge of the current SAP product portfolio
Knowledge of AI solutions

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.

Competitive, above-average compensation
Global tourist: With us, you can also work from abroad from time to time
Flexible working time models, home office
Attractive benefits, e.g. company pension scheme or various health offers
A modern environment in which the "you" is part of it
Open feedback culture, flat hierarchies and a motivated team
Individual career planning with continuous training and coaching on the job

Benefits

Flexible hours, Monday to Thursday 8h, and Fridays.... 6h. In addition, the whole month of August and the first half of September we have an intensive timetable. 28 days holiday (23 days holiday + 4 days at Christmas from 15 December to 15 January + 1 day for your birthday)!
Windows computer for work (Dell or Lenovo).... you choose!
Apple or Android smartphone for work...you choose!
Lovely office with a nice garden to relax and have a coffee (tennis table, football and basketball court)
Free coffee and soft drinks - Kitchen facilities - Medical insurance with Sanitas
Training: Free AWS and SAP certifications, internal workshops and free access to Linkedin E-learning
Free online English or German classes through a platform - Online Canteen 2.0

Do you see a personal challenge in this responsible task? Apply now - and become part of the Syntax team!

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