5+ years of technical experience in VOIP, Professional certification - CCNA Voice/CCNP Voice is an added advantage, Good verbal and written communication skills, Understanding of ITIL framework would be a plus..
Key responsabilities:
Work on Incident Management and service requests
Support end customers with technical support and queries
Resolve client/customer issues efficiently within the SLA
Handle Major Incidents and perform Root Cause Analysis.
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Innovatia is an end-to-end content solutions provider servicing clients looking to manage and overcome challenges with their content. For more than two decades, our experts have worked closely with client teams to help design, transform, and manage their content with a view to driving internal efficiencies and customer satisfaction.
Our services include content strategy, information architecture, documentation services, and learning services. Our expertise in managing content creates efficiencies that significantly boost client’s return on investment. We are experts at understanding Intelligent Content.
Our team is working to support clients around the world from our offices in Canada, the United States, and India.
We are ready to help you with all your content needs!
Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk, and multilingual support services. With over 300 professional experts across the globe, we service some of the world's most successful Fortune 500 and Fortune 1000 companies.
Responsibilities
Work on Incident Management and service requests
Hands on experience in Atos Unify OpenScape Voice
Overall understanding of Unified Communications (UC)
OpenScape 4000 (OS4K)
Unify Xpressions Voicemail
Open Scape Personal Edition VoIP Soft Client & Fusion 4 Office (F4O)
Remote: Alabama (USA), District of Columbia (USA), Florida (USA), Georgia (USA), Maryland (USA), Missouri (USA), New Jersey (USA), North Carolina (USA), Texas (USA), West Virginia (USA)
Full time
Natural Language Processing (NLP)Speech EnhancementAudio CodecsAnalyticsSpeech Recognition SoftwareSpeech Processing