Ops Enablement Manager (Remote)

Join Us!

Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey -- relentlessly pursuing better outcomes for all. We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided.

Don't meet every single requirement? Here at Inspira Financial, we believe there is no "perfect" candidate and want to encourage applying even if all the requirements listed aren't met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Inspira Financial is the place for you! We look forward to receiving your application! Check out this Inspira Financial video to learn more about our company!

Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners -- helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com.

We have been recognized for our remarkable growth on lists such as Crain's Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In's 2025 Best Places to Work and Gallagher's 2022 Best-In-Class Employer awards.

Job Summary & Responsibilities

The Operations Enablement Manager will report to the Director, Ops Enablement. This role is responsible for partnering with internal stakeholders to design and executing on Inspira’s efforts to simplify and optimize customer experiences. The Ops Enablement Manager is responsible for leading and executing initiatives by engaging with leaders across the organization. A key purpose of this role is to assess and evaluate current state processes and procedures and support implementation of streamlined, automated, and standardized alternatives. The ideal candidate will be strategic, innovative, and creative with a solid analytic foundation. They will also be effective communicators and collaborators with an ability to influence peers and cross functional teams.

• Act as a champion for and agent of change within the business, aligned to supporting project execution and toll-gating and helping them to learn, understand, adjust, and grow with the business Lean Six Sigma transformation.
• Assess and improve organizational readiness with respect to technology requirements and serve as key point of contact for such initiatives. Provides collaboration between services, operations, IT for technology solutions derived from process assessments.
• Assist with the definition of potential projects to support the future growth of business by identifying, quantifying and comparing potential projects, and playing an active role in the prioritization process.
• Actively identify potential risks & issues relating to the delivery of projects and manage a resolution process in a timely manner.
• Partner with internal stakeholders across the firm to conduct process studies, including but not limited to process mapping, metrics assessment and analytics, conducting process health assessments identifying business process opportunities to improve customer experience.
• Ensure disciplined, data-driven, well-documented approaches to improving end-to-end operational performance led by voice of the customer.
• Develop and deliver comprehensive project/initiatives related outputs such as presentations and reports to relevant stakeholders.
• Partner with internal stakeholders across the firm to identify business process improvement opportunities and lead them through a Lean Six Sigma, DMAIC (Define, Measure, Analyze, Improve, Control) methodology to improve customer experience, process capabilities and process control.
• Accountable for communication and status updates back to services and operations on identified and prioritized improvement opportunities progress and timeline with technology and business.
• Lead and/or design process improvements as part of process control activities and translate them into improvement initiatives and actions.
• Solicit ideas and feedback from impacted departments and represent these areas in discussions with internal/external implementation teams
• Use data analysis and metrics to assess process capabilities and determine process gaps for improvement
• Conduct on-going analysis and monitoring of processes to ensure that desired outcomes are produced
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Support the training, coaching and development of team members on Lean Six Sigma principles and tools.
• Other duties as assigned.
  
  

Preferred Qualifications

Education & Experience:

• 5-7 years of experience in project or operations management
• Bachelor's degree
• Lean Six Sigma Green Belt Certification preferred.
• Familiarity with basic data analysis and quality tools
  
  

Skills & Abilities

• Experience with finance, retirement, wealth management, healthcare and benefits industries
• Experience with various technology solutions including Salesforce, Contact Center platforms, and automation solutions.
• Strong analytical skills and proficiency in data analysis tools (e.g., MS Office, including Excel and Visio)
• Experience in change management, stakeholder management, and influencing people without authority.
• Must be a strategic, innovative, and creative thinker with a solid analytic foundation.
• Proven ability to work in ambiguity.
• Strong communication, facilitation, and interpersonal skills to connect and engage with all levels of staff, management, and senior leadership.
• Ability to influence stakeholders to drive transformative change.
• Preferred experience in emerging technology projects (E.g. RPA, AI, ML automation etc.)
• Willingness to learn, adapt, and promote new processes and methodologies.
• Ability to work with minimal direction, and flexibility to adapt to shifting priorities and schedules.
• Ability to handle multiple issues simultaneously and manage stressful situations.
• A drive to learn and apply new concepts quickly.
• Highly motivated to take ownership and drive initiatives with minimal direction.
  
  

Other Requirements

• Infrequent travel
• Occasionally lifts up to 25 pounds
• Prolonged periods of sitting at a desk and working on a computer
  
  

Pay Range

$91,000 - $109,000 per year

Compensation & Benefits

The compensation for this position will vary depending on factors such as your location, skills and experience. The compensation package may also include incentive and bonus opportunities.

Inspira provides industry-leading benefits including, but not limited to: healthcare, 401K savings plan, company holidays, paid time off, parental leave and an employee assistance program.