Offer summary

Qualifications:

Fluency in Thai and English is essential., Proven experience in customer support or team leadership roles., Strong communication and problem-solving skills are required., Familiarity with customer support software and tools is a plus..

Key responsabilities:

Lead and manage the customer support team to ensure high-quality service.

Monitor team performance and provide coaching and feedback.

Handle escalated customer inquiries and resolve complex issues.

Collaborate with other departments to improve customer experience.

Founded in 2023, Forward is redefining recruitment for the iGaming industry, specializing in building exceptional teams across marketing, customer support, R&D, technology, and data analytics. Operating on a global scale and backed by a powerful portfolio of clients that attest to our exclusive service, we partner with leading iGaming companies to secure top-tier talent that drives success. With an innovative approach and a year of focused operations, we’re committed to giving our clients the competitive edge needed to excel in this fast-moving industry. At Forward, we’re not just about hiring—we’re about shaping the future of iGaming through exceptional talent and dedicated partnerships.