Technical Support Engineer - Windows

Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
  
  

Qualifications

Required Qualifications:

• Hands on working experience in Technical consulting, or information technology.
• Windows System Administration/Configuration, including a good basic understanding of:
• Hyper-V management and VM deployment
• Clustering
• Resilient Storage technology (clustering, storage spaces direct)
• Windows backup and VSS
• Performance/Resource Monitor
• Event Logs & Auditing
• Azure Local
  
  

Experience in one or more of these areas strongly preferred:

• Registry
• User Accounts & Access Control
• Networking (TCP/IP)
• Storage Networking (RDMA, DCB and PFC, TOR switch) experience
• Windows Update management
• Kerberos and delegation
• Azure Portal User Experience
• Automated installation of Windows
• Server management tools
• Windows Admin Center
• Active Directory topology and management
• Network Tracing and analysis
• Network Virtualization (Hyper-V, SDN)
• Troubleshooting performance issues using PerfMon and other tools
  
  

Language Qualification

English Language: confident in reading, writing and speaking. OR

Fluent in German, French, Italian and confident in reading, writing, and speaking is preferred.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.