Offer summary

Qualifications:

Strong experience in escalation support within an MSP environment., Proficiency in server installation and troubleshooting, particularly with VMWare, Hyper-V, and Azure., Knowledge of networking, including VLANs, switches, and firewalls., Familiarity with Microsoft Office 365, SharePoint, Teams, and Intune management..

Key responsabilities:

Install and troubleshoot technology solutions for clients, including servers and workstations.

Manage and support users' networks, equipment, and software while ensuring customer satisfaction.

Identify and resolve user computing issues through a structured problem management process.

Collaborate with internal and external resources to deliver effective support services.

Job description

About The Job

3rd Line Engineer – Escalations

@Uptime currently have an opening for an experienced 3rd Line support engineer to join our growing team of Tech Engineers. The roles involves working with a US based MSP and requires strong experience of escalation point.

This role is US Eastern time time - 3pm / 4pm start (SAST).

A broad range of skills will be needed – below are the requirements, realistically every box won’t be ticked but we will need to see evidence of many, from Sys Admin through to Networking, Virtualization and Security. Experience in the MSP Sector is preferred.

Preferred Skills

Servers - installation & troubleshooting.
This includes on-premise servers running on VMWare or Hyper-V hypervisors as well as servers hosted in the Azure environment.
Workstations - installation & troubleshooting.
Switches and Firewalls - installation & troubleshooting.
Basic knowledge of VLANs and more advanced networking ideal.
Microsoft Office 365 - implementation & management.
User & group management.
SharePoint and Teams management/troubleshooting.
Microsoft Azure - implementation & management.
Server installation and management.
Virtual networking setup and troubleshooting.
Intune/Endpoint Management.
Security – Understanding of vulnerabilities and remediation as well as basic best practices.
Office 365 / Email / / MFA / DLP.
End user recommendations for websites, phishing emails, etc.
Firewall security settings.
MAC OS experience.

Expectations

Technical.
Install technology solutions for our clients.
Manage, maintain, troubleshoot, and support our users’ networks, equipment, software, and other related services.
Identify user problems while working within a structured problem management and resolution process.
Work with other internal and external resources and vendors to deliver effective support services.
Identify, document, and troubleshoot users computing issues to resolution while maintaining customer satisfaction.
Utilize best in class PSA, RMM, and other service-specific tools and technologies to deliver onsite and remote user support services.

What can Uptime offer you?

Access to company-funded training and development opportunities.
Cross-border collaboration with leading MSPs and our colleagues across the globe.
Learning and exposure to the latest technologies.
A workplace that’s committed to diversity, equity, inclusion, and belonging culture.
Hybrid / Remote working options – full work- kit is supplied by us.

Required profile