Virtual Medical Assistant [MM-MMM]

• Position Type: Part-time
• Work Hours: Mountain Standard Time (Hours: TBD)
• Work Days: Monday - Friday
• Salary: $5 - $6 per hour (depending on experience)
  

We are committed to cultivating a global wellness consciousness by promoting healthcare solutions that enhance quality of life, extend health span, and build human resilience. Our telehealth practice is growing, and we are seeking a dedicated professional to support administrative operations, optimize provider schedules, and ensure seamless patient experiences.

We are looking for a detail-oriented and proactive Healthcare Administrative Assistant to manage scheduling, patient intake, and administrative tasks for a busy telehealth practice. The ideal candidate will have experience in medical office administration, strong organizational skills, and excellent communication abilities.

• Become proficient in Practice Better by watching all training videos and continuously improving workflow efficiency.
• Optimize and manage the healthcare provider’s schedule for maximum efficiency.
• Handle patient intake by collecting and verifying patient information, insurance details, and consent forms.
• Send appointment reminders via text, email, and phone calls.
• Process appointment requests and accurately update the provider’s calendar.
• Assist with virtual check-ins and ensure all required documentation is complete.
• Provide outstanding customer service and address patient inquiries professionally.
• Manage a daily patient load of 4 to 8 appointments, including both pre-scheduled and same-day requests.
• Utilize scheduling tools and EMR systems to ensure seamless operations.
• Maintain open communication with the healthcare provider throughout the day.
• Adapt to the evolving needs of a growing telehealth practice.
  

• Previous experience in medical office administration or customer service in a healthcare setting.
• Familiarity with Practice Better EHR.
• Proficiency in Microsoft Word, Canva, Google Calendar, and Gmail.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to maintain patient confidentiality and adhere to HIPAA regulations.
• Bachelor’s degree in a healthcare-related field (preferred, but not required).
• Availability for occasional Saturday hours (optional, based on candidate availability).
• Fluency in English.
  

• Must be proficient in speaking and writing English very clearly.
• Must have relevant work experience.
• Be able to submit an NBI clearance or Local Police Clearance background check if requested.
• Must be available for video meetings with the camera on.
• Must not have other clients during required work hours.
  

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.
  

• Must submit a short video introduction (1-2 minutes) as part of the application. The video should include an introduction and relevant work experience related to this job post.