Offer summary

Qualifications:

Native speaker of French, German, Dutch, Danish, Hungarian, or Czech., Fluent in English., Experience in Customer Service preferred but not mandatory., Strong soft skills including active listening and empathy..

Key responsabilities:

Responding promptly to customer inquiries via email or live chat.

Handling and resolving customer complaints with empathy and efficiency.

Providing product and service information to assist customers in their purchasing decisions.

Maintaining detailed records of customer interactions and transactions.

Buscojobs Portugal é uma empresa jovem, dinâmica, ágil e eficiente que entende e se adianta às necesidades de um mercado laboral alternante e sem fronteiras. Combinando os conhecimentos com a última tecnologia e um seguimento das mudanças e das suas necessidades, oferecemos um ponto central onde projetar a cerreira profissional, encontrar soluções, melhorar a situação profissional e onde as empresas acessam em busca dos melhores candidatos. Estamos comprometidos com as pessoas e entidades que necessitam informação. Nosso compromisso é com vocês e nosso objetivo é facilitar tudo o que for necessário para obter o êxito do exigente mundo profissional. Buscojobs Portugal é em realidade uma nova forma de buscar e oferecer emprego. Honestidade e qualidade em todos nossos processos é a chave do êxito. Se necessita obter maiores informações não deixe de entrar em contato.

Job description

Are you a French, German, Dutch, Danish, Hungarian, or Czech speaker looking for a FULLY REMOTE position from anywhere in Portugal?

Join our team in a Customer Service position, where you'll professionally address customer inquiries. Enjoy the benefits of Portugal's rich culture, beautiful landscapes, and vibrant lifestyle.

Responsibilities Responding promptly to customer inquiries via email or live chat, ensuring clear and professional communication.Handling and resolving customer complaints with empathy and efficiency, aiming for first-contact resolution.Providing product and service information to customers, assisting them in making informed purchasing decisions.Processing orders, forms, applications, and requests accurately and promptly.Upselling and cross-selling products or services to existing and potential customers, aiming to meet sales targets.Maintaining detailed records of customer interactions, transactions, comments, and complaints for future reference and analysis.Requirements Native French, German, Dutch, Danish, Hungarian or CzechFluent EnglishExperience in Customer Service preferred but not mandatoryAbility to resolve customer concerns and create a seamless customer experienceSoft Skills, advanced Active Listening and EngagementConfident, adaptable and EmpatheticPleasant and positive attitudeBenefits Competitive salary package for the Portuguese marketPerformance bonusHealth insuranceCareer growth & development opportunitiesRelocation package Flight ticketAccommodationIf you are interested, apply directly or send your CV in English to ****

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