Offer summary

Qualifications:

Certificate IV qualification in a relevant Community Care field or relevant leadership experience in the sector., Previous experience managing and leading remote teams (minimum 20 staff)., Strong computer and mobile technology skills., Good organisational skills and ability to communicate effectively with a diverse audience..

Key responsabilities:

Contributing to ongoing recruitment and orientation campaigns.

Preparing and chairing team meetings while conducting regular team/individual check-ins.

Providing tailored feedback and developing individualised performance development plans for team members.

Identifying opportunities for service improvement and championing innovation within the organisation.

Job description

We are growing our leadership team! - Work from Home! If you thrive on leading, motivating, supporting and developing others, this role is for you!

Overview

Permanent Full-Time role
Work from home - ideally located in the Cairns region
Reduce your commute – work remotely from your home with all Information Technology equipment provided
Fantastic opportunity to continue your career growth; step up and manage your own team
Eligibility for Not-for-Profit salary packaging – increase your take home pay!

Why are we hiring?

It’s simple, we are growing our leadership team

Are you ready to lead a dynamic, passionate team while making a difference in the community? We're on the lookout for a Service Delivery Team Leader's to join our team. This is great role to step into a leadership role with flexibility and variety!

What will I be doing?

As a Service Delivery Team Leader, no two days are ever the same.

If you are someone who naturally assumes responsibility, takes pride in building team culture, has strong computer skills and can support others with the challenges of technology and change, then keep reading….

As our next Service Delivery Team Leader, you can expect to be:

Contributing to ongoing recruitment and orientation campaigns
Undertaking regular team/individual check-ins
Preparing and chairing team meetings
Responsible for a team in Cairns and a small team of Support Workers in Townsville
Upskilling teams through regular professional development training and communicating procedural changes
Approving timesheets and leave
Providing regular and tailored feedback to team members, including developing individualised performance development plans
Monitoring a range of compliances (learning, policy, certificates and licences)
Reviewing and managing client feedback and reporting through to management
Participating and contributing to workshops, projects and monthly meetings
Identifying opportunities for service improvement, championing innovation and change within the organisation.
Celebrating achievements and the great work done by the team
May be required to travel to facilitate in field meetings with Support Workers from time to time

What do I need?

Certificate IV qualification in a relevant Community Care field or relevant leadership experience in the sector
Previous experience managing and leading remote teams (min 20 staff)
Demonstrated ability to communicate with a diverse audience and bring out the best in others
Good organisational skills and ability to prioritise your workload in a changing work environment
Strong computer and mobile technology skills
Experience using TRACCS client database would be advantageous
Ability to work autonomously
Current Drivers licence
Current and satisfactory police check

For more information please click here for a copy of the position description.

integratedliving Australia values diversity and promotes understanding and inclusion of all people organisation wide.

Our workforce proudly reflects the local communities we live and work in and we actively encourage all applications.

We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant.

https://integratedliving.org.au/work-with-us/careers-with-us

Apply Now

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